{"id":8064,"date":"2020-12-30T23:11:18","date_gmt":"2020-12-30T23:11:18","guid":{"rendered":"https:\/\/vaulteksafe.com\/?page_id=8064"},"modified":"2024-04-03T16:57:01","modified_gmt":"2024-04-03T16:57:01","slug":"rs500i-home","status":"publish","type":"page","link":"https:\/\/vaulteksafe.com\/support\/rs500i-home\/","title":{"rendered":"Support &#8211; RS500i"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1596668912893 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-xs-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597449028599\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597371894538\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>Vaultek Support<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 12px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_border_width_3 vc_sep_pos_align_left vc_separator_no_text vc_custom_1596668765056 wpb_content_element  vc_custom_1596668765056 wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span style=\"border-color:#d8d8d8;\" class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span style=\"border-color:#d8d8d8;\" class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-xs-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597449021712\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 18px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597715363034\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: right;\">RS Series<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1597449178811 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597451215881\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597449887763\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"https:\/\/vaulteksafe.com\/support\/\">Return to Support Home &gt; <\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1597450766732 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-2\/5\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1609369788873\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1>RS500i<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-lg vc_hidden-md\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1609369795220\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Support for RS500i<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1609369803582\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Support for RS500i<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\/5 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1596668114320\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-lg vc_hidden-md\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597717157882\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6374 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail.png\" alt=\"\" width=\"397\" height=\"321\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail.png 1484w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail-300x243.png 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail-1024x828.png 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail-768x621.png 768w\" data-sizes=\"(max-width: 397px) 100vw, 397px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 397px; --smush-placeholder-aspect-ratio: 397\/321;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597715651995\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6374 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail.png\" alt=\"\" width=\"531\" height=\"429\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail.png 1484w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail-300x243.png 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail-1024x828.png 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/RS500i-Top-Detail-768x621.png 768w\" data-sizes=\"(max-width: 531px) 100vw, 531px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 531px; --smush-placeholder-aspect-ratio: 531\/429;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><!-- Row Backgrounds --><div class=\"upb_grad\" data-grad=\"background: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #E3E3E3), color-stop(100%, #E3E3E3));background: -moz-linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);background: -webkit-linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);background: -o-linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);background: -ms-linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);background: linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);\" data-bg-override=\"0\" data-upb-overlay-color=\"\" data-upb-bg-animation=\"\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.0\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1597377803951 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1596689243180\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-10 vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597368390978\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6100 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/c.png\" alt=\"\" width=\"44\" height=\"44\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 44px; --smush-placeholder-aspect-ratio: 44\/44;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Get Started<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597514598568\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Easy to follow setup guide.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#setup\">Get Started &gt;<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1596689232914\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6100 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/d.png\" alt=\"\" width=\"44\" height=\"44\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 44px; --smush-placeholder-aspect-ratio: 44\/44;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Get to Know Your Safe<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1609369833893\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Discover safes capabilities.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#tutorials\">Get Started &gt;<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597514460899\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6100 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/b.png\" alt=\"\" width=\"44\" height=\"44\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 44px; --smush-placeholder-aspect-ratio: 44\/44;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Troubleshooting<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1609444025151\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Need help?<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#technology\">Get Started &gt;<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597514468985\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6100 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/a.png\" alt=\"\" width=\"44\" height=\"44\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 44px; --smush-placeholder-aspect-ratio: 44\/44;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Manuals<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597514852143\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Digital product manuals.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#manuals\">View Manuals &gt;<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-10 vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1614196105113\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>WiFi Setup<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"https:\/\/vaulteksafe.com\/support\/rs-series-wifi-setup-guide\/\"><span style=\"color: #ffffff;\">Get Started &gt;<\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-10 vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597522054548\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Warranty<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597521294460\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597372607328\">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Vaultek satisfaction guarantee.<\/span><\/p>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-xs vc_btn3-shape-round vc_btn3-style-modern vc_btn3-color-white\" href=\"https:\/\/vaulteksafe.com\/support\/vaultek-warranty\/\" title=\"\">Access Warranty<\/a><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597553386369\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Register Safe<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597521540136\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Improved Support, Product Updates, Replacement Parts.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-xs vc_btn3-shape-round vc_btn3-style-modern vc_btn3-color-white\" href=\"https:\/\/vaulteksafe.com\/support\/vaultek-product-registration\/\" title=\"\">Register Now<\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 52px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div id=\"setup\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597555212609 vc_row-has-fill vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1609369849830\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Get Started<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>FAQ<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><strong>Can I keep my safe plugged in?\u00a0<\/strong>Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.<\/p>\n<p class=\"p1\"><strong>Can I keep the safe plugged in at all times?\u00a0<\/strong>Leaving your safe plugged in continually will\u00a0<span class=\"s1\">not<\/span>\u00a0harm the safe or battery. However, to preserve the battery life we suggest that you unplug occasionally to allow the battery to cycle down.<\/p>\n<p class=\"p1\"><strong>What happens to the fingerprints that are stored in my Vaultek<sup>\u00ae<\/sup>\u00a0safe when the battery dies?\u00a0<\/strong>The safe retains all fingerprints in the even of battery failure. Once the power is restored by inserting the AC adapter cable, the unit will function as it did before the power loss.<\/p>\n<p class=\"p1\"><strong>How do I improve fingerprint success rate?<\/strong>\u00a0The most helpful tip is to program the same finger 4 to 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.<\/p>\n<p><strong>Why can\u2019t I sign into my account?\u00a0<\/strong>It\u2019s important to understand that your online account is different from your Wi-Fi account. To bring your Wi-Fi safe online through the Vaultek Wi-Fi app, a Wi-Fi account will need to be created. If you are experiencing any issues logging into your online account, please email support@vaulteksafe.com.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Battery Installation<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe uses a 3.6V 18650 rechargeable lithium-ion with a flat top. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can be used to increase operation time.<\/p>\n<p><iframe title=\"Battery Installaton\" data-src=\"https:\/\/player.vimeo.com\/video\/327133122?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p>1) To get started, insert one of your backup keys into the keyhole located under the keyhole cover on the front door. Push key in and rotate the key clockwise to open the safe.<\/p>\n<p>2) Locate the battery compartment inside the safe on the backside of the front door.<\/p>\n<p>3) Remove the battery cover by pressing down on the tab near the top of the cover.<\/p>\n<p>4) Insert the 18650 rechargeable lithium-ion battery (included in accessory box) into the battery compartment. Note that your Vaultek\u00ae safe automatically detects the polarity of the battery and can be installed in either direction.<\/p>\n<p><strong>Tip!<\/strong> For easy removal make sure to place the pull string over the battery before replacing the cover.<\/p>\n<p>5) When the battery is inserted you will hear a short welcome tone and the keypad will light up.<\/p>\n<p>6) Once you hear the tone replace the battery cover. You are now ready to program your safe.<\/p>\n<p><em>Your Vaultek safe is powered by a rechargeable lithium-ion battery and comes with a charging kit which includes an AC power adapter and a charging cable. Safe and charging cable can be used with all international power adapters. Under normal usage, a fully charged battery can last up to one month.<\/em><\/p>\n<p><strong>Due to powerful features of the RS500i it is recommended to keep the safe plugged in.<\/strong><\/p>\n<p><strong>Recharging the Battery<\/strong><\/p>\n<p>1) To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.5 hours.<\/p>\n<p>2) The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.<\/p>\n<p><strong>Using the Power Pack<\/strong><\/p>\n<p><strong>ONLY use VP6000<\/strong> to charge the installed 18650 battery when the battery is LOW.<\/p>\n<p>Unplug VP6000 immediately when the battery is mostly or fully charged.<\/p>\n<p><em><strong>CAUTION:<\/strong><\/em> Leave VP6000 plugged-in when the battery is fully charged will cause the safe reset to LPM OFF mode (Wi-Fi always ON) thus deplete VP6000 quickly.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Programming Master Code<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"p1\">First time users should change the default code as soon as possible to prevent unauthorized access to your safe.<\/p>\n<p class=\"p3\"><strong>Code Requirements Tips!<\/strong><\/p>\n<ul>\n<li class=\"p1\">Your code can be a minimum of 4 and a maximum of 8 digits. We recommend a code 6 to 8 digits in length using at least one of each key to make it more difficult for someone to guess your code. For your security, the safe will time out and sleep for 4 minutes if 6 incorrect entries are made.<\/li>\n<li class=\"p1\">Two keys cannot be pressed simultaneously.<\/li>\n<li class=\"p1\">Programming a new code will overwrite your previous code.<\/li>\n<li class=\"p1\">Default master code is 1-2-3-4 on the keypad.<\/li>\n<\/ul>\n<p><iframe title=\"Master Code\" data-src=\"https:\/\/player.vimeo.com\/video\/327351551?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p>1) Open the safe. Note, keys are included. With the safe open, press and hold the &#8216;1&#8217; key then the &#8220;PROGRAM&#8221; button together (3 seconds)(Figure D) until the LCD screen prompts you to enter your new code.<\/p>\n<p>2) Enter your NEW master code.<\/p>\n<p>3) Press and hold the &#8216;1&#8217; key then the &#8220;PROGRAM&#8221; button together a second time (3 seconds) until the LCD screen prompts you<br \/>\nto re-enter your new code.<\/p>\n<p>4) Enter your NEW master code a second time.<\/p>\n<p>5) Press and hold the &#8216;1&#8217; key then the &#8220;PROGRAM&#8221; button together a third time (3 seconds) until the LCD screen confirms the code change is complete.<\/p>\n<p><em>If you make a mistake and the new code will not work, simply start over with step 1.<\/em><\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Programming Fingerprints<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe has the ability to store up to 20 unique authorized users. A user consists of 5 scans of the same finger during programming. Follow the &#8220;Program Fingerprints&#8221; section below to get started.<\/p>\n<p><strong>IMPORTANT!<\/strong>\u00a0The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users.<\/p>\n<p><strong>Helpful Fingerprint Tips!<\/strong><\/p>\n<ul>\n<li>Place the core of the fingerprint flat over the center of the scanner in line with the side LEDs (this allows the scanner to read where most of the fingerprint detail is located).<\/li>\n<li>Adjust your finger slightly between scans for increased accuracy.<\/li>\n<li>Excessive moisture, lotions, or dirt will affect your fingerprint and may cause inaccurate sensor reading.<\/li>\n<li><strong>Troubleshooting!<\/strong> If you are having difficulty with your print, program the same finger 4 or 5 times. You have 20 slots available for programing and you can also try your thumb as it has more surface area to read.<\/li>\n<\/ul>\n<p>You are now ready to program the first two fingerprints into your safe!<\/p>\n<p><iframe title=\"Fingerprint Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/327134780?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Programming First Admin Print<\/strong><\/p>\n<p>1) Open the safe. Program 1st fingerprint by pressing and holding the &#8216;2&#8217; key then the &#8220;PROGRAM&#8221; button together (3 seconds) until the screen prompts you to scan the 1st of five scans.<\/p>\n<p>2) Using the helpful programming tips above place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps, and the screen prompts the next scan remove your finger. If the screen indicates a failed to complete then start over with step 1.<\/p>\n<p>3) Place finger again over the scanner until the safe beeps and the screen prompts the next scan and lift. You will repeat this process until all scans (1-5) are programmed.<\/p>\n<p>4) Close door and test to see if the safe will open using your fingerprint.<\/p>\n<p>If you experience issues refer to the helpful fingerprint tips above.<\/p>\n<p>Repeat steps 1 through 4 to add the 2nd administrative fingerprint.<\/p>\n<p><strong>Programming Second Admin Print<\/strong><\/p>\n<p>1) Open the safe. Program 2nd fingerprint by pressing and holding the &#8216;2&#8217; key then the &#8220;PROGRAM&#8221; button together (3 seconds) until the screen prompts you to scan the 1st of five scans.<\/p>\n<p>2) Using the helpful programming tips above place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps, and the screen prompts the next scan remove your finger. If the screen indicates a failed to complete then start over with step 1.<\/p>\n<p>3) Place finger again over the scanner until the safe beeps and the screen prompts the next scan and lift. You will repeat this process until all scans (1-5) are programmed.<\/p>\n<p>4) Close door and test to see if the safe will open using your fingerprint.<\/p>\n<p><strong>Programming Additional Fingerprints 3 to 20<\/strong><\/p>\n<p>After the first two Admin fingerprints have been locked in, you can add additional users or fingerprints, up to 20 unique users in total. This is very helpful in the event the fingerprint scanner is having a hard time reading your initial fingerprints, or if you wish to grant other users authorized access to your safe. Any additional users programmed require authorization from one of the two Admin fingerprints.<\/p>\n<p>1) Open the safe. Program additional fingerprints by pressing and holding the \u20182\u2019 then \u201cPROGRAM\u201d button together (3 seconds). The screen will prompt you to scan one of the administrative fingerprints.<\/p>\n<p>2) Place one of the first two programmed administrative fingerprints on the scanner and remove when the safe beeps and screen authorizes the print. You can now program a NEW fingerprint.<\/p>\n<p><strong>Tip!\u00a0<\/strong>If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step 1.<\/p>\n<p>3) Using the helpful programming tips provided on page 09 place the NEW finger on the scanner. When the safe beeps and the screen prompts the next scan remove your finger.<\/p>\n<p>4) Place finger again over the scanner until the safe beeps and the screen prompts the next scan and lift. You will repeat this process until all scans (1-5) are programmed.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Setting up Wi-Fi<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>For your WiFi setup guide visit <a href=\"https:\/\/vaulteksafe.com\/support\/rs-series-wifi-setup-guide\/\">https:\/\/vaulteksafe.com\/support\/rs-series-wifi-setup-guide\/<\/a><\/p>\n<p><em><strong>Network Requirement:<\/strong><\/em> Be sure to use 2.4GHz network when getting your safe online.<\/p>\n<p>The first step is getting your safe online and connected to your Wi-Fi network. You can do this with either the Vaultek Wi-Fi app using your phone (Setup A), or with your router\u2019s WPS button (Setup B). You can view your preferred setup video below.<\/p>\n<h3><strong>Setup A: Vaultek Wi-Fi App using your phone<\/strong><\/h3>\n<p><iframe title=\"Connect with Smartphone App Intro\" data-src=\"https:\/\/player.vimeo.com\/video\/327139306?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<h3><strong>Setup B: WPS Button Using Your Router (if supported)<\/strong><\/h3>\n<p><iframe title=\"Connect with WPS Intro\" data-src=\"https:\/\/player.vimeo.com\/video\/327148837?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Why can\u2019t I sign into my account?\u00a0<\/strong>It\u2019s important to understand that your online account is different from your Wi-Fi account. To bring your Wi-Fi safe online through the Vaultek Wi-Fi app, a Wi-Fi account will need to be created. If you are experiencing any issues logging into your online account, please email support@vaulteksafe.com.<\/p>\n<p class=\"p1\"><strong>Tip!<\/strong>\u00a0Once connected, view your safe\u2019s online dashboard at\u00a0<span class=\"s1\">dashboard.vaulteksafe.com<\/span>.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Pairing Nano Key<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe supports Nano Key the fastest access available. Its small footprint and mountable base make it easy to hide and conceal anywhere, making it suitable for use as a panic button. Take caution when using the included Nano Key and be responsible. Security can be compromised in the event it is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.<\/p>\n<p><strong>IMPORTANT!<\/strong> Nano Key is compatible with Bluetooth and WiFi enable safes. Nano Key is not compatible with LifePod.<\/p>\n<p><strong>Optional Accessory:<\/strong>\u00a0Sold separately is the new Nano Key Biometric which features a fingerprint scanner for secure and discreet access to your safe.<\/p>\n<p><strong>Multiple Safe Management<\/strong><\/p>\n<p>A) Multiple Nano Key can not pair with the same safe. It is recommended to pair one Nano Key per safe.<\/p>\n<p>B) Recommended setting when using the Nano Key is Progressive entry mode.<\/p>\n<p>C) You can manage multiple safes through the Vaultek\u00ae Wi-Fi\u00ae smartphone app and Web Dashboard.<\/p>\n<p><strong>CAUTION!<\/strong> When managing multiple safes in On Demand entry mode there is a chance you can open all safes within range.<\/p>\n<p>Nano Key allows for the fastest access available into your safe. Please use responsibly.<\/p>\n<p><strong>IMPORTANT!<\/strong>\u00a0Be sure to follow ALL steps for proper function.<\/p>\n<p><iframe title=\"Smart Key Nano\" data-src=\"https:\/\/player.vimeo.com\/video\/327143653?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p>1) Press and hold the &#8216;5&#8217; key then &#8220;PROGRAM&#8221; button together (3 seconds) until the LCD screen indicates CONNECTING.<\/p>\n<p>2) Aim Smart Key Nano towards the safe and press. If the safe beeps\u00a0and the screen indicates COMPLETE then the Nano Key has paired successfully. If the screen indicates FAILED TO PAIR then simply start over with step 1.<\/p>\n<p>3)\u00a0Set Entry Mode: After pairing, Nano Key will be immediately active to test functionality, but then deactivate. Nano Key settings will need to be set to either On Demand or Progressive in order for Nano Key to open your safe. See next page for more information.<\/p>\n<p>To toggle modes from the safe&#8217;s keypad press and hold the &#8216;6&#8217; key then &#8220;PROGRAM&#8221; button together until the LCD screen indicates each mode as below.<\/p>\n<p><strong>Off<\/strong> \u2013 Keys Turn Solid RED<\/p>\n<p><strong>Progressive Entry Mode<\/strong> \u2013 Keys Blink Green<br \/>\nSafe goes into sleep mode and will require you to wake up the safe before using Nano Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).<\/p>\n<p><strong>On Demand Entry Mode<\/strong> \u2013 Keys Solid Green<br \/>\nThis mode grants immediate access to your safe without having to wake it up.<\/p>\n<p><strong>WARNING!<\/strong>\u00a0On Demand Entry Mode can open a safe in another room and\/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.<\/p>\n<p>On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Nano Key to Progressive Entry Mode to conserve battery.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Register Your Safe<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Vaultek strongly encourages you to register your safe as soon as receive it. Registration provides many benefits including technical support and ordering replacement keys should you replace them. Your safe has a unique product part number on the inside of the batty door and a 4-digit ID number engraved on the keys. You will need these numbers to register your new unit.<\/p>\n<p>1. Locate your product part number. It is printed on the first page of your user manual and on the back of the battery cover.<\/p>\n<p>2. Find your 4-digit number engraved on the keys.<\/p>\n<p>3. A copy of your receipt or order number.<\/p>\n<p>4. <a href=\"https:\/\/vaulteksafe.com\/support\/vaultek-product-registration\/\">You are ready to register your safe.<\/a><\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div id=\"tutorials\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597554604814 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Get to Know Your Safe<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Hotkeys<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><b>Toggle Open Door Alarm: <\/b>Your safe features an open door alarm that will sound when the safe door is left open for more than 6 minutes. By default, this alarm is ON. To toggle OFF press and hold keys &#8216;3&#8217; and &#8216;5&#8217; then &#8220;PROGRAM&#8221; button together.<\/p>\n<p><b>Toggle Alert of Manual Unlock:<\/b> If the Alert of Unlock is on, and someone opens the safe with either the key or by picking the lock, the keypad will start flashing. To toggle Alert Unlock press and hold\u00a0 keys &#8216;3&#8217; and &#8216;6&#8217; then &#8220;PROGRAM&#8221; button together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled. If ON and activated it can only be cleared by entering master code. Default is OFF.<\/p>\n<p><b>Tamper Detection: <\/b>To check for tampering press and hold keys &#8216;2&#8217; and &#8216;4&#8217; together for 3 seconds. The screen will indicate TAMPERING or CLEAR. You can reset the tamper detection by opening the safe through one of the authorized entry points. Tampering includes incorrect keypad entries as well as incorrect fingerprint scans.<\/p>\n<p><b>Toggle Sound:<\/b> To toggle the sound ON\/OFF press and hold keys &#8216;1&#8217; and &#8216;3&#8217; together for 3 seconds. The\u00a0screen will indicate the sound is ON and beep or the screen will indicate OFF and not beep.<\/p>\n<p><b>Toggle Travel Mode:<\/b> Save battery life by disabling the proximity sensor, fingerprint sensor, keypad, Smart Key, Wi-Fi\u00ae, and status bar. To toggle travel mode ON\/OFF press and hold keys &#8216;1&#8217; and &#8216;8&#8217; together for 3 seconds. The screen will indicate ENABLED or DISABLED.<\/p>\n<p><b>View Battery Status:<\/b> To check the battery level press and hold keys &#8216;6&#8217; and &#8216;8&#8217; together for 3 seconds.\u00a0The screen will indicate the battery level.<\/p>\n<p><b>Delete Fingerprints: <\/b>To delete fingerprints press and hold the &#8216;3&#8217; key then &#8220;PROGRAM&#8221; button together\u00a0until the safe beeps and the screen prompts you to enter your master code. Enter your master code on the keypad. If the code is correct, the safe will beep and the screen will indicate deletion of all the fingerprints. This will remove ALL the fingerprints. To delete individual fingerprints you can use the Vaultek\u00ae Wi-Fi\u00ae\u00a0smartphone app or Web Dashboard.<\/p>\n<p><b>Toggle Interior LED Lights: <\/b>To toggle the interior light ON\/OFF press and hold keys &#8216;5&#8217; and &#8216;7&#8217; together for 3\u00a0seconds. With the light toggled to ON you can press the LIGHT button inside the safe to illuminate the LED lights and you can also adjust the brightness from the Vaultek\u00ae Wi-Fi\u00ae smartphone app or Web Dashboard. If the light is toggled OFF the light will be disabled.<\/p>\n<p><b>Adjust LCD Brightness:<\/b> The LCD screen has four brightness levels: 25%, 50%, 75%, and 100%. To toggle the LCD brightness press and hold &#8216;5&#8217; and &#8216;8&#8217; together for 3 seconds. The screen will indicate the brightness level.<\/p>\n<p><b>View Temperature\/Humidity: <\/b>Your Vaultek\u00ae safe has built in sensors to monitor the internal temperature as well as the relative humidity inside your safe.\u00a0 Press keys \u20182\u2019 and \u20185\u2019 together to display the information on your safe\u2019s LCD screen.\u00a0 You can also monitor the safe\u2019s temperature and humidity from the Vaultek\u00ae Wi-Fi\u00ae smartphone app and online Web Dashboard.\u00a0 You even have the option to set thresholds and be alerted of\u00a0any significant changes.<\/p>\n<p><b>Toggle Fahrenheit\/Celsius: <\/b>By default, the safe will measure temperature in Fahrenheit. By pressing keys \u20182\u2019 and \u20186\u2019 together you can toggle the display to show temperature in either Fahrenheit or Celsius.<\/p>\n<p><b>Toggle Smart Key Entry Modes: <\/b>Smart Key has THREE modes: OFF, Progressive Entry Mode, and On Demand Entry Mode. OFF disables Smart Key access. Progressive Entry Mode requires that you wake the safe first (keypad illuminates red) and then activate the Smart Key. On Demand Entry Mode grants immediate access when activating the Smart Key. Pressing and holding the &#8216;6&#8217; key then &#8220;PROGRAM&#8221; button together for 3 seconds\u00a0will allow you to toggle through each mode from the keypad. You may also alternate modes in the Vaultek\u00ae Wi-Fi\u00ae app or Web Dashboard.<\/p>\n<p><b>Toggle DMT Sensitivity (Impact Detection): <\/b>Your Vaultek\u00ae safe has a built-in accelerometer and corresponding alarm that alerts of any attacking to your safe including bumps and impacts, DMT (Impact Detection). DMT is enabled by default and its sensitivity has three settings; Low, Medium, and High. You can toggle through these settings by pressing and holding the &#8216;7&#8217; key then &#8220;PROGRAM&#8221; button together for 3 seconds. The screen will indicate LOW, MEDIUM, and HIGH as well as DISABLED.<\/p>\n<p><b>Toggle Low Power Mode (LPM):\u00a0<\/b>Low Power Mode enables and disables automatically. If the safe is not plugged in and running on the battery alone, LPM will auto enable to conserve battery power. To manually toggle LPM on\/off press and hold the \u20184\u2019 key and the PROGRAM button together for 3 seconds.<\/p>\n<p><b>Toggle Dual Entry Mode: <\/b>To toggle the Dual Entry ON\/OFF press and hold the &#8216;8&#8217; key then &#8220;PROGRAM&#8221;\u00a0button together for 3 seconds. The screen will indicate ENABLED or DISABLED. If the Dual Entry is toggled ON, you will be required to enter your master code and fingerprint (and vice versa) to open the safe. This mode requires that at least one fingerprint be programmed into the safe.<\/p>\n<p><b>Factory Reset: <\/b>Press keys \u20182\u2019 and \u20187\u2019 and PROGRAM together for 3 seconds. IMPORTANT The Factory Reset erases ALL programmed information and restores the safe to its default settings. This includes any network configurations and enrolled fingerprints. The master code is reset to 1-2-3-4 and the safe will restart. The safe must be configured again to work with the Vaultek\u00ae Wi-Fi\u00ae smartphone app and the Web Dashboard.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Mounting<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><iframe title=\"Mounting\" data-src=\"https:\/\/player.vimeo.com\/video\/327136345?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Floor Mounting (Figure K)<\/strong><\/p>\n<p>With two people, carefully tilt the safe on its side and open the safe door. Lift the interior pad to locate the foot hardware and remove all (4) feet to use the pre-drilled holes for mounting.<\/p>\n<p><strong>Wall Mounting (Figure L)<\/strong><\/p>\n<p>Remove the (3) pre-drilled hole covers using a phillips screwdriver or drill.<\/p>\n<p><em><strong><img decoding=\"async\" class=\"wp-image-6382 alignnone img-responsive img-thumbnail  img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/jshsls.jpg\" alt=\"\" width=\"426\" height=\"199\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/jshsls.jpg 1587w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/jshsls-300x140.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/jshsls-1024x478.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/jshsls-768x359.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/jshsls-1536x717.jpg 1536w\" data-sizes=\"(max-width: 426px) 100vw, 426px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 426px; --smush-placeholder-aspect-ratio: 426\/199;\" \/><\/strong><\/em><\/p>\n<p><em><strong>TIP:<\/strong><\/em> You can use your own hardware specific to your application.<\/p>\n<p>1) Locate all pre-drilled holes inside safe for mounting.<\/p>\n<p>2) Position safe in place and mark holes for drilling.<\/p>\n<p>3) Remove safe and drill pilot holes for hardware.<\/p>\n<p>4) Reposition safe and install\/tighten hardware.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>WiFi<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>For your WiFi setup guide visit <a href=\"https:\/\/vaulteksafe.com\/support\/rs-series-wifi-setup-guide\/\">https:\/\/vaulteksafe.com\/support\/rs-series-wifi-setup-guide\/<\/a><\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Nano Key<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe supports Nano Key the fastest access available. Take caution when using the included Nano Key and be responsible. Security can be compromised in the event it is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks. Sold separately is the new Nano Key Biometric which features a fingerprint scanner for secure and discreet access to your safe.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Can I keep my safe plugged in?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Leaving your safe plugged in continually will not harm the safe or battery.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div id=\"technology\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597554604814 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Troubleshooting<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Low Scanner Success Rate<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>First, delete the prints you have programmed in so far, and try again with the tips below:<\/p>\n<p><em><strong>TIP:<\/strong><\/em> Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><em><strong>TIP:<\/strong><\/em> During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.<\/p>\n<p><em><strong>TIP:<\/strong><\/em> To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Nano Key Not Working<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Once you pair the Nano Key with your safe it will be immediately active to test functionality and then turn off. Nano Key will need to be set to either Progressive Entry Mode or On Demand Entry Mode.<\/p>\n<p><strong>IMPORTANT!<\/strong> Nano Key is compatible with Bluetooth and WiFi enable safes. Nano Key is not compatible with LifePod.<\/p>\n<p>Nano Key allows for the fastest access available into your safe. Please use responsibly.<\/p>\n<p><strong>IMPORTANT!<\/strong>\u00a0Be sure to follow ALL steps for proper function.<\/p>\n<p><iframe title=\"Smart Key Nano\" data-src=\"https:\/\/player.vimeo.com\/video\/327143653?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p>1) Press and hold the &#8216;5&#8217; key then &#8220;PROGRAM&#8221; button together (3 seconds) until the LCD screen indicates CONNECTING.<\/p>\n<p>2) Aim Smart Key Nano towards the safe and press. If the safe beeps\u00a0and the screen indicates COMPLETE then the Nano Key has paired successfully. If the screen indicates FAILED TO PAIR then simply start over with step 1.<\/p>\n<p>3) Set Entry Mode: After pairing, Nano Key will be immediately active to test functionality, but then deactivate. Nano Key settings will need to be set to either On Demand or Progressive in order for Nano Key to open your safe.<\/p>\n<p>To toggle modes from the safe&#8217;s keypad press and hold the &#8216;6&#8217; key then &#8220;PROGRAM&#8221; button together until the LCD screen indicates each mode as below.<\/p>\n<p><strong>Off<\/strong> \u2013 Keys Turn Solid RED<\/p>\n<p><strong>Progressive Entry Mode<\/strong> \u2013 Keys Blink Green<br \/>\nSafe goes into sleep mode and will require you to wake up the safe before using Nano Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).<\/p>\n<p><strong>On Demand Entry Mode<\/strong> \u2013 Keys Solid Green<br \/>\nThis mode grants immediate access to your safe without having to wake it up.<\/p>\n<p><strong>WARNING!<\/strong>\u00a0On Demand Entry Mode can open a safe in another room and\/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.<\/p>\n<p>On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Nano Key to Progressive Entry Mode to conserve battery.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Wi-Fi Troubleshooting<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Still need help troubleshooting your Wi-Fi? Use our troubleshooting guide <a href=\"https:\/\/vaulteksafe.com\/support\/vaultek-wi-fi-guide-troubleshooting\/\">located here<\/a>.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Why can\u2019t I sign into my account?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>It\u2019s important to understand that your online account is different from your Wi-Fi account. To bring your Wi-Fi safe online through the Vaultek Wi-Fi app, a Wi-Fi account will need to be created. If you are experiencing any issues logging into your online account, please email support@vaulteksafe.com.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Alert Categories<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em>The Online Dashboard has the option to send email alerts to your account email address.<\/em><\/p>\n<p><em>The Wi-Fi app has the option to set alerts in the form of push notifications to your phone as well as email.<\/em><\/p>\n<p><strong>Alert Categories<br \/>\n<\/strong><\/p>\n<p><em>Depending on your alert preferences, you can choose between three different alert categories. Each safe alert is listed under it\u2019s corresponding category below. All sends the most alerts, and Vitals sends the fewest. You can adjust the category to suit the frequncey you prefer.<\/em><\/p>\n<p><em><strong>Helpful Tips:<\/strong><\/em><\/p>\n<p>All safe activity is recorded in the safe\u2019s history log no matter the category. For example, if you set your alert category to Vitals to receive only important alerts, any and all safe activity will still be recorded in the history log to check at any time.<\/p>\n<p>Low Battery Alerts will notify you when the safe battery reaches below 8%.<\/p>\n<p><em><strong>All<br \/>\n<\/strong><\/em><\/p>\n<p>\u2022 Safe name changed<\/p>\n<p>\u2022 Sound (enabled\/disabled)<\/p>\n<p>\u2022 LED light adjustments<\/p>\n<p>\u2022 Open door notification (enabled\/disabled)<\/p>\n<p>\u2022 Smart Key entry mode selection<\/p>\n<p>\u2022 Dual Entry Mode (enabled\/disabled)<\/p>\n<p>\u2022 (+) Normal alerts<\/p>\n<p>\u2022 (+) Vitals alerts<\/p>\n<p><em><strong>Normal<\/strong><\/em><\/p>\n<p>\u2022 Connected to Wi-Fi<\/p>\n<p>\u2022 Low Power Mode (enabled\/disabled)<\/p>\n<p>\u2022 Opened with Smart Key<\/p>\n<p>\u2022 Opened with master code<\/p>\n<p>\u2022 Master code changed<\/p>\n<p>\u2022 Master code change failed<\/p>\n<p>\u2022 Opened with fingerprint<\/p>\n<p>\u2022 New fingerprint enrolled<\/p>\n<p>\u2022 Fingerprint enrollment failed<\/p>\n<p>\u2022 Fingerprint enabled<\/p>\n<p>\u2022 Fingerprint(s) deleted<\/p>\n<p>\u2022 Opened with Dual Entry Mode<\/p>\n<p>\u2022 Travel mode (enabled\/disabled)<\/p>\n<p>\u2022 (+) Vitals alerts<\/p>\n<p><em><strong>VITALS<\/strong><\/em><\/p>\n<p>\u2022 Safe Offline<\/p>\n<p>\u2022 Door opened manually (break in)<\/p>\n<p>\u2022 Power disconnected<\/p>\n<p>\u2022 Low Battery*<\/p>\n<p>\u2022 Open door alarm<\/p>\n<p>\u2022 Wrong code entered (tamper)<\/p>\n<p>\u2022 Unknown fingerprint (tamper)<\/p>\n<p>\u2022 Disabled fingerprint attempt to open safe<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Does the safe support 5GHZ Wi-Fi?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>No, the safe only supports 2.4 GHZ Wi-Fi connections.<\/p>\n<p>2.4GHZ is the standard frequency for Wi-Fi communication where as 5GHZ is still not supported by all routers. 2.4GHZ connections are slightly slower than 5GHZ, however they are stronger and reach further allowing the safe to work better if it is far away from the router.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>What about using Dual Band routers?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Use of Dual Band routers that provides connections for both 2.4 and 5 GHZ is fine, and will usually be set up in one of two different ways<\/p>\n<p>1 &#8211; If both connections share the same SSID (network name), the safe should automatically select the 2.4 GHZ version of the connection while it is trying to connect.<\/p>\n<p>2 &#8211; If each connection has its own SSID (network name), the SSID might be appended with &#8220;_2g&#8221; or &#8220;_5g&#8221;. Connect your phone to the 2.4GHZ network prior to starting the connection process or manually enter the SSID for the 2.4GHZ network in the first dialog box when the app asks for your network name.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>My AT&amp;T router does not have a WPS button but I have an additional access point provided by AT&amp;T used for my wireless receivers that does, will this work for the safe?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>No, these Wireless Access Points are made to only work with AT&amp;T Uverse wireless receivers.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>I\u2019m moving to a new house\/I am getting a new internet provider do I need to make a new account?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>No, once the safe has paired to your account it will remain there regardless of changes to the internet connection.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>I Need to Connect to a New Wi-Fi Network, What Do I Do?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>In any situation where the safe needs to be connected to a new Wi-Fi network, simply use the &#8220;Get my Safe Online&#8221; button to connect it. WPS setup (if available) would be the best option to connect with a new network.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>What can I do if I forgot my password?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>From the login screen of the app click &#8220;Forgot Your Password?&#8221; to receive an email with reset instructions.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>If I switch my phone will I still get alerts?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>When logging into the app with a different phone you will be prompted to authorize and confirm the new device via email. Once confirmed, the alerts will send to the new phone only. The safe will not send notifications to multiple phones.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>I setup my pattern lock but I can\u2019t remember it, what can I do?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Clear the app data (Android) or uninstall and reinstall the app (Android or iOS). This will remove the stored pattern from the phone. You can log back in with your email and password and create a new pattern.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>How to delete fingerprints?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Go to Settings then Fingerprints to delete and or disable\/enabled fingerprints.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>How to disable and enable fingerprints?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Go to Settings then Fingerprints to disable\/enabled fingerprints.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>App is displaying a dialog box with the message &quot;You have been disconnected, Do you wish to reconnect?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>This means the app has lost the connection to the websocket\/server. This can happen for a few different of reasons.<\/p>\n<ul>\n<li>The phone has lost Internet connection causing the connection to be terminated.<\/li>\n<li>The server has been reset or had a glitch that caused it to reset all connections.<\/li>\n<li>There is an issue with the phone connection and the server is blocking it.<\/li>\n<\/ul>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>I am able to reconnect but I get the disconnect message quite often.<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The websocket used to connect to the server requires a constant internet connection. Moving between cellular data and Wi-Fi for example, or using the app in an area with spotty Wi-Fi may result in frequent disconnects.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>I tried to reconnect several times but I could not connect.<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>There is an app\/server connection issue, please check the following:<\/p>\n<p>Use the phone\u2019s browser to connect to a non-affiliated website, such as yahoo.com. If the site does not load, the phone itself does not have an Internet connection. Check your internet settings and Wi-Fi network<\/p>\n<p>If the site does load properly, navigate to the online dashboard (<a href=\"http:\/\/dashboard.vaulteksafe.com\">dashboard.vaulteksafe.com<\/a>). If the site does not load there may be a reason the server is blocking the phone. Try the following:<br \/>\n<b>Android Only:<\/b><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Open Wi-Fi settings and select the current network.<\/li>\n<li>Open the &#8220;Advanced Settings&#8221; This can vary by device.<\/li>\n<li>Find &#8220;IP Settings&#8221; and change the drop down from &#8220;DHCP&#8221; to &#8220;Static&#8221; and press save.<\/li>\n<li>After the connection is re-established, repeat steps 1-3 but change it back to \u201cDHCP&#8221;.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Remove the app from the background\/Launchpad and re-open and try to connect again.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>I saw a pop-up saying that my network could not be found?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>In the first step of the connection process, the app will try to find the network the phone is currently connected to and automatically display it in step 1. If the network name is blank or the message \u201cmy network could not be found\u201d shows, the phone may not be connected to a Wi-Fi network.<\/p>\n<p>If the phone is connected to a Wi-Fi network but the network name is still not displaying in step 1, you may need to &#8220;forget&#8221; the connection and re-establish it. You can manually enter the network name, but if it is not displaying, the app may have trouble completing the process.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>My Android phone has a fingerprint scanner, but the app won\u2019t let me turn the option on to use it when opening the app?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Before using the fingerprint scanner in the app, ensure that at least one fingerprint is stored in your phone and lock screen security is enabled. Your device should be running Android Marshmallow (6.0) or higher and the app\u2019s pattern lock must be disabled.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>The app informed that something went wrong with the connection process. What are my next steps?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Check and see what the app is showing in the failed to connect dialog box and which error is showing.<\/p>\n<p><b>Timed out while waiting to pair to the safe\/Error Code 1<\/b><\/p>\n<p>The safe failed to pair on the server before the timeout. Could be that the safe did not connect to the network or the app failed to connect to its previous network during the process. If the safe showed \u201cConnected\u201d and beeped with a green light, but not letting you access the app dashboard, use the \u201cadd a user\u201d button to connect.<\/p>\n<p><b>Failed to open a socket to the safe. Please try again\/Error Code 2<\/b><\/p>\n<p>All attempts to create a direct connection to the safe to send the Wi-Fi information failed. For some phones this may happen do to the low quality of the phone\u2019s Wi-Fi chip. Close the dialog and attempt the connection process again.<\/p>\n<p><b>Safe failed to return a response\/Error Code 3<\/b><\/p>\n<p>The Wi-Fi network information was sent to the safe but the safe never returned any indication that it was received. Attempt to connect again.<\/p>\n<p><b>The safe failed to connect to the network<\/b>\/<b>Error Code 4<\/b><\/p>\n<p>This usually indicates that the safe was not able to connect to the Wi-Fi network. There are several reasons why this could happen:<\/p>\n<p>\u2022 The Wi-Fi signal is poor, resulting in the safe taking too long to try to connect to it.<\/p>\n<ul>\n<li>The network name is wrong, if you manually entered in the network name during step 1 it may have been mistyped. Network names are <b>CASE SENSITIVE. <\/b>Check the network name spelling and try again.<\/li>\n<li>The password was wrong or the password may have been entered wrong. The password is also <b>CASE SENSITIVE<\/b>. Check the password spelling and try again.<\/li>\n<li>The router is blocking the connection, some AT&amp;T Uverse routers may block the safe from connecting. Unplug the router for 10 seconds and plug it back in and try again after it is done connecting to the provider services.<\/li>\n<li>The phone failed to connect to stable Internet. After sending connection data to the safe, your phone will disconnect and attempt to re-connect to the strongest configured network. If the phone fails to do this, or connects to a bad network the app will not be able to complete the connection. Usually if the safe indicates a connection is made but the app does not, this is the problem. You can try to pair to the safe with the \u201cAdd a User&#8221; button if the safe was able to get online.<\/li>\n<\/ul>\n<p><b>Nothing or bad data was sent from the safe\/Error Code 5<\/b><\/p>\n<p>The safe received the Wi-Fi network information but replied back with missing information. Attempt the connection again.<\/p>\n<p><b>Timed out while attempting to connect to the safe\/Error Code 6<\/b><\/p>\n<p>All attempts to create a direct connection to the safe to send the Wi-Fi information failed. For some phones this may happen do to the low quality of the phone\u2019s Wi-Fi chip. Close the dialog and attempt the connection process again.<\/p>\n<p><b>Timed out while waiting for a response from the safe\/Error Code 7<\/b><\/p>\n<p>The app sent the Wi-Fi connection information but timed out while waiting for the safe to confirm it received it. Close the dialog and attempt the connection process again.<\/p>\n<p><b>Maximum number of users has been reached for this safe\/Error Code 8<\/b><\/p>\n<p>The safe already has one user paired to it. Currently, only one user can pair to each safe at a time.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div id=\"manuals\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597554604814 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Manuals<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Available Manuals<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The following digital product manuals are available for use.<\/p>\n<p><a href=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2024\/04\/Vaultek_Manual_RS_Series_RS200i_RS500i_RS800i_REV_121523_OPT.pdf\" download=\"\">RS500i<\/a><\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1597368058055 vc_column-gap-10 vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597368024196\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597160138187\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Still need help?<br \/>\n<\/strong><\/span><\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597371134718\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\">We&#8217;ve got you covered.<\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-sm vc_btn3-shape-round vc_btn3-style-modern vc_btn3-block vc_btn3-color-white\" href=\"https:\/\/vaulteksafe.com\/vaultek-company\/vaultek-contact-main\/\" title=\"\">Contact Us<\/a><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><!-- Row Backgrounds --><div class=\"upb_grad\" data-grad=\"background: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #005AF5), color-stop(100%, #0099FF));background: -moz-linear-gradient(top,#005AF5 0%,#0099FF 100%);background: -webkit-linear-gradient(top,#005AF5 0%,#0099FF 100%);background: -o-linear-gradient(top,#005AF5 0%,#0099FF 100%);background: -ms-linear-gradient(top,#005AF5 0%,#0099FF 100%);background: linear-gradient(top,#005AF5 0%,#0099FF 100%);\" data-bg-override=\"0\" data-upb-overlay-color=\"\" data-upb-bg-animation=\"\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.0\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Vaultek Support RS Series Return to Support Home &gt; RS500i Support for RS500i Support for RS500i Get Started Easy to follow setup guide. Get Started &gt; Get to Know Your Safe Discover safes capabilities. Get Started &gt; Troubleshooting Need help? Get Started &gt; Manuals Digital product manuals. View Manuals &gt; WiFi Setup Get Started &gt;... <a class=\"btn moretag\" href=\"https:\/\/vaulteksafe.com\/support\/rs500i-home\/\"> Read More...<\/a>","protected":false},"author":3,"featured_media":0,"parent":190,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page -fullwidth-noheading.php","meta":{"footnotes":""},"class_list":["post-8064","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/pages\/8064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/comments?post=8064"}],"version-history":[{"count":0,"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/pages\/8064\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/pages\/190"}],"wp:attachment":[{"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/media?parent=8064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}