{"id":11189,"date":"2021-11-19T15:35:33","date_gmt":"2021-11-19T15:35:33","guid":{"rendered":"https:\/\/vaulteksafe.com\/?page_id=11189"},"modified":"2024-11-14T20:52:20","modified_gmt":"2024-11-14T20:52:20","slug":"support-vs20i-vs20","status":"publish","type":"page","link":"https:\/\/vaulteksafe.com\/support\/support-vs20i-vs20\/","title":{"rendered":"Support for VS20i VS20"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1596668912893 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-xs-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597449028599\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597371894538\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>Vaultek Support<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 12px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_border_width_3 vc_sep_pos_align_left vc_separator_no_text vc_custom_1596668765056 wpb_content_element  vc_custom_1596668765056 wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span style=\"border-color:#d8d8d8;\" class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span style=\"border-color:#d8d8d8;\" class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-xs-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597449021712\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 18px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597590186227\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: right;\">20 Series<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1597449178811 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597451215881\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597449887763\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"https:\/\/vaulteksafe.com\/support\/\">Return to Support Home &gt; <\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 10px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1637337363727 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><iframe title=\"20 Series - Programming Mastercode\" data-src=\"https:\/\/player.vimeo.com\/video\/718761759?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Master Code<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">You can program a master code between 4 to 8 digits in length. Two keys can not be pressed at the same time. Programing a new code will overwrite your previous code.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Biometric Scanner<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Your Biometric VS20i safe can store 20 unique fingerprint IDs. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3-20.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 10px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1597450766732 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-2\/5\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1637335396661\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1>VS20i\/VS20<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-lg vc_hidden-md\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1637335422429\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Support for VS20i and VS20<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1637335436114\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Support for VS20i and VS20<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3\/5 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1596668114320\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597590280925\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6278 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/20seri.png\" alt=\"\" width=\"560\" height=\"221\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/20seri.png 1783w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/20seri-300x118.png 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/20seri-1024x404.png 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/20seri-768x303.png 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/20seri-1536x606.png 1536w\" data-sizes=\"(max-width: 560px) 100vw, 560px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 560px; --smush-placeholder-aspect-ratio: 560\/221;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><!-- Row Backgrounds --><div class=\"upb_grad\" data-grad=\"background: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #E3E3E3), color-stop(100%, #E3E3E3));background: -moz-linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);background: -webkit-linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);background: -o-linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);background: -ms-linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);background: linear-gradient(top,#E3E3E3 0%,#E3E3E3 100%);\" data-bg-override=\"0\" data-upb-overlay-color=\"\" data-upb-bg-animation=\"\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.0\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1597377803951 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1596689243180\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-10 vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597368390978\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6100 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/c.png\" alt=\"\" width=\"44\" height=\"44\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 44px; --smush-placeholder-aspect-ratio: 44\/44;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Get Started<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597514598568\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Easy to follow setup guide.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#setup\">Get Started &gt;<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1596689232914\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6100 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/d.png\" alt=\"\" width=\"44\" height=\"44\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 44px; --smush-placeholder-aspect-ratio: 44\/44;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Get to Know Your Safe<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597514813588\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Self guided tutorials.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#tutorials\">Get Started &gt;<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597514460899\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6100 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/b.png\" alt=\"\" width=\"44\" height=\"44\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 44px; --smush-placeholder-aspect-ratio: 44\/44;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Troubleshooting<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597519829063\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Discover safes capabilities.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#technology\">Get Started &gt;<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597514468985\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><img decoding=\"async\" class=\"aligncenter wp-image-6100 img-responsive img-thumbnail lazyload\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/a.png\" alt=\"\" width=\"44\" height=\"44\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 44px; --smush-placeholder-aspect-ratio: 44\/44;\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Manuals<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597514852143\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Digital product manuals.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#manuals\">View Manuals &gt;<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-10 vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1637345188680\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Bluetooth 2.0\u00a0<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"#bluetooth2.0\"><span style=\"color: #ffffff;\">Get Started &gt;<\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-10 vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597522054548\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Warranty<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597521294460\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597372607328\">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Vaultek satisfaction guarantee.<\/span><\/p>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-xs vc_btn3-shape-round vc_btn3-style-modern vc_btn3-color-white\" href=\"https:\/\/vaulteksafe.com\/support\/vaultek-warranty\/\" title=\"\">Access Warranty<\/a><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597553386369\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Register Safe<\/strong><\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597521540136\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Improved Support, Product Updates, Replacement Parts.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-xs vc_btn3-shape-round vc_btn3-style-modern vc_btn3-color-white\" href=\"https:\/\/vaulteksafe.com\/support\/vaultek-product-registration\/\" title=\"\">Register Now<\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 52px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div id=\"setup\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597555212609 vc_row-has-fill vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1609283516421\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Get Started<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Battery Installation<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe is powered by a 3.7V 18650 rechargeable lithium-ion flat top battery. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can reused to increase operation time.<\/p>\n<p><iframe title=\"20 Series - Battery Installation\" data-src=\"https:\/\/player.vimeo.com\/video\/718719363?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>1)<\/strong> To get started, insert one of your backup keys into the keyhole at the front of the safe. Push key in and rotate the key 90 degrees clockwise to open the safe.<\/p>\n<p><strong>2)<\/strong> Remove the interior padding. Locate the battery compartment door on the inside of the safe directly behind the &#8216;1&#8217; key on the keypad.<\/p>\n<p><strong>3)<\/strong> Remove the battery cover by pressing down on the tab near the top of the cover.Insert the 18650 rechargeable lithium-ion battery <strong>(included in accessory box)<\/strong> into the battery compartment.\u00a0Note that your Vaultek safe automatically detects the polarity of the battery and can be installed in either direction.<\/p>\n<p><strong>TIP!<\/strong> Before inserting the battery make sure to place the pull string over the battery before closing the door for easy removal.<\/p>\n<p><strong>4)<\/strong> When the battery is inserted you will hear a short welcome tone and the keypad will light up. Once you hear the tone and see the keypad light up, replace the battery cover.<\/p>\n<p><strong>TIP! <\/strong>Leaving your safe plugged in continually will not harm the safe or battery.\u00a0However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.<\/p>\n<p><strong>Important!<\/strong> Your Vaultek safe will atomically lock when you fully close the lid.<\/p>\n<p><strong>TIP!<\/strong>\u00a0Register your safe online. This is important in the event you lose your keys.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Charging Safe<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>1) To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the right side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.5 hours.<\/p>\n<p>2) The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.<\/p>\n<p>After installing the battery, use the charging kit provided to charge the unit 100%.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Programming Master Code<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Before programming lets cover a few code requirements.<\/p>\n<ul>\n<li>Your code can be a minimum of 4 digits, or a as long as 8 digits.<\/li>\n<li>Two keys can not be pressed at the same time.<\/li>\n<li>Programming a new code will overwrite your previous code.<\/li>\n<\/ul>\n<p><iframe title=\"20 Series - Programming Mastercode\" data-src=\"https:\/\/player.vimeo.com\/video\/718761759?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>1)<\/strong> Open the safe.\u00a0With the safe open, press and hold the \u201cPROGRAM\u201d button until all keys turn RED and let go.<\/p>\n<p><strong>2)<\/strong> Enter your NEW master code.<\/p>\n<p><strong>3)<\/strong> IMMEDIATELY Press and hold the \u201cPROGRAM\u201d button a second time until all keys turn RED and let go.<\/p>\n<p><strong>4)<\/strong> Enter your NEW master code a second time.<\/p>\n<p><strong>5)<\/strong> IMMEDIATELY Press and hold the \u201cPROGRAM\u201d button together a third time until the safe beeps and all keys turn GREEN and let go. This tone confirms that the code has been reset.<\/p>\n<p>This completes the programming of a new master code.<\/p>\n<p><strong>Troubleshooting!<\/strong> If the keys time out during programming you will need to start over with step 1.<\/p>\n<p>Repeat as needed to change master code.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Fingerprints (Only VS20i)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users.<\/p>\n<p><strong>STEP 1 : Programming Admin Print 1 of 2<\/strong><\/p>\n<p><strong>STEP 2 : Programming Additional Prints 3 to 20<\/strong><\/p>\n<p>Before programming lets cover a few tips.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Troubleshooting!<\/strong>\u00a0If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.<\/p>\n<p><strong>Troubleshooting!<\/strong>\u00a0If you are experiencing a low success rate. Delete the fingerprints on safe and start over.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Programming Admin Fingerprints<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. Let\u2019s enroll the first two admin prints in the safe. Before programming lets cover a few tips.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>STEP 1 : Programming Admin Print 1 of 2<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button. The ring around the scanner will turn RED and the \u20181\u2019 key on the keypad will blink RED.<\/p>\n<p><strong>2)<\/strong>\u00a0When the 1 keys starts blinking place your finger for scan, 1, 2, 3, 4, and 5.<\/p>\n<p><strong>3)<\/strong>\u00a0This completes enrollment for the first admin print.<\/p>\n<p>Repeat these steps to enroll the second admin print.<\/p>\n<p><strong>STEP 2 : Programming Admin Print 2 of 2<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button. The ring around the scanner will turn RED and the \u20181\u2019 key on the keypad will blink RED.<\/p>\n<p><strong>2)<\/strong>\u00a0When the 1 keys starts blinking place your finger for scan, 1, 2, 3, 4, and 5.<\/p>\n<p><strong>3)<\/strong>\u00a0This completes enrollment for the second admin print.<\/p>\n<p>Once both admin prints are enrolled you can program additional prints. Your safe can store up to 20 unique fingerprints. To program addition prints refer to \u201cProgramming Additional Prints\u201d.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Programming Additional Fingerprints<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>With both admin prints enrolled, you can enroll additional users. This safe can store up to a total of 20 different fingerprints. Let\u2019s enroll additional prints in the safe. Before programming lets cover a few tips.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Programming Additional Fingerprints<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button.<\/p>\n<p><strong>2)<\/strong>\u00a0When the keypad is flashing RED, you need to scan an admin print.<\/p>\n<p><strong>TIP!<\/strong>\u00a0If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.<\/p>\n<p><strong>3)<\/strong>\u00a0When the ring around the scanner is yellow, you need to scan an admin print.<\/p>\n<p><strong>4)<\/strong>\u00a0When the ring around the scanner is yellow and the keypad is flashing RED, you need to scan an admin print.<\/p>\n<p><strong>5)<\/strong>\u00a0Now when the 1 key starts blinking place your new print for scan, 1, 2, 3, 4, and 5. Additional fingerprint enrolled.<\/p>\n<p><strong>TIP!<\/strong>\u00a0Repeat as needed to enroll up to 20 prints.<\/p>\n<p><strong>TIP<\/strong>! Repeat these steps to program additional prints.<\/p>\n<p><strong>Troubleshooting!<\/strong>\u00a0If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Low Success Rate<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Try the following if you are experiencing a low success rate with the fingerprint scanner. Let\u2019s perform a soft reset of the scanner by deleting the fingerprints on the safe.<\/p>\n<p><strong>STEP 1 : Perform a Soft Reset<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Press and hold \u20181\u2019 and \u201cPROGRAM\u201d button together for 3 seconds until all keys (1-5) light up RED then enter your master code. This will remove all the fingerprints. You can delete individual fingerprints in the Vaultek Bluetooth 2.0 app.<\/p>\n<p><strong>2)<\/strong>\u00a0Then remove the battery and reinstall.<\/p>\n<p>Now let\u2019s try reprogramming your fingerprint using the helpful tips below.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>STEP 2 : Program the First Print<\/strong><\/p>\n<p>Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. Let\u2019s enroll the first admin print in the safe.<\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button. The ring around the scanner will turn RED and the \u20181\u2019 key on the keypad will blink RED.<\/p>\n<p><strong>2)<\/strong>\u00a0When the 1 keys starts blinking place your finger for scan, 1, 2, 3, 4, and 5.<\/p>\n<p><strong>3)<\/strong>\u00a0This completes enrollment for the first admin print.<\/p>\n<p>Close the door and test to see if the safe will open using your fingerprint.<\/p>\n<p><strong>TIP!<\/strong>\u00a0Repeat these steps to enroll the second admin print.<\/p>\n<p><strong>Still having issues?<\/strong>\u00a0Please contact our support team via email at support@vaulteksafe.com.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div id=\"bluetooth2.0\" class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Bluetooth 2.0<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The Vaultek Bluetooth 2.0 app lets you get the most out of your safe. Using the app gives you access and control over features that are not possible using the keypad interface alone.<\/p>\n<p><span style=\"text-decoration: underline;\">Bluetooth 2.0 App Features:<\/span><br \/>\n&#8211; Unlock Safe Within Range (optional)<br \/>\n&#8211; Check Battery Level<br \/>\n&#8211; Adjust Sound<br \/>\n&#8211; Adjust Interior LED Light Duration<br \/>\n&#8211; Smart Key Nano 2.0 Management<br \/>\n&#8211; Fingerprint Management<br \/>\n&#8211; View History Log<\/p>\n<p>&nbsp;<\/p>\n<p><iframe title=\"VS 20 Series Tutorial Bluetooth App 2.0\" data-src=\"https:\/\/player.vimeo.com\/video\/641607795?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p>1. Get the App. Android users can download the app from Google Play and Apple users can download from the Apple App Store. This app is different from Vaultek\u2019s Bluetooth and WiFi app. Be sure to look for the Vaultek Bluetooth 2.0 app.<\/p>\n<p><strong>Important!<\/strong> Only compatible with Bluetooth 2.0 Vaultek safes. Not sure if your safe is Bluetooth 2.0? Look for the Bluetooth 2.0 icon mark on the outside of the packaging or on the the safe.<\/p>\n<p><strong>Important!<\/strong> Make sure your Bluetooth settings in your phone are toggled ON.<\/p>\n<p><strong>Important!<\/strong> You must be within Bluetooth range of the safe to pair. The approximate range is 25 feet.<\/p>\n<p><strong>Tip!<\/strong> The initial app screens will guide your setup.<\/p>\n<p>2. Open the app to begin pairing.<\/p>\n<p>3. Create a pattern lock. This can be disabled later.<\/p>\n<p>4. Add your safe.<\/p>\n<p>5. Select your safe from the list.<\/p>\n<p>6. Press and hold the 3 key and program button together for 3 seconds. When the keypad flashes green, it has been successfully paired and the buttons can be released.<\/p>\n<p>Once paired to your safe you can perform a number of functions including changing the safe name, manage fingerprints, disable pattern lock, manage smart key, adjust the interior light duration, and more.<\/p>\n<p><span style=\"text-decoration: underline;\">By default the unlock feature on the app will be disabled.<\/span> The unlock feature will be disabled by default. If you wish to enable this feature, press and hold keys \u20181\u2019 \u20184\u2019 and program button together for 3 seconds. Once enabled you will be able to unlock the safe within Bluetooth range. Repeat the sequence to disable the unlock feature.<\/p>\n<p>This pairing sequence offers enhanced security protection and can only be used to pair one phone to your safe. If the process is repeated with a different phone, the previous phone will be overridden and disconnected from the safe.<\/p>\n<p>Note, Vaultek does not in any way access your personal data (including photos, locations, contacts, etc). The app requires permissions to store certain preferences such as safe settings and fingerprint ID names in the memory of your phone. It also uses the Bluetooth function of your phone for wireless communication with your safe.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Change Safe Name<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><strong>1)<\/strong> From the Vaultek app dashboard select \u201cMore\u201d from the lower right corner.<\/p>\n<p><strong>2)<\/strong> Select \u201cName Your Safe\u201d.<\/p>\n<p><strong>3)<\/strong> Now name your safe to whatever you like.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Unlock Feature is Grayed Out<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>By default, the unlock feature is disabled. To toggle ON press and hold keys \u201c1\u201d and \u201c4\u201d followed by the \u201cPROGRAM\u201d button for 3 seconds.The keypad will flash GREEN indicating that the unlock feature is enabled. If keypad flashes RED the unlock feature is disabled.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597554604814 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Get to Know Your Safe<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"tutorials\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Access Points<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>20 Series offers rapid access via Biometric Scanner (depending on the model), Smart Sense\u2122 Keypad, and Backup Manual Keys. You can access the safe using the signature Vaultek Nano Key 2.0 which is the fastest try available. Additionally, within Bluetooth range of the safe you can unlock the safe with the Vaultek Bluetooth 2.0 smartphone app.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Backlit Keypad<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>20 Series has a rapid access backlit 8 digit keypad capable of programming a 4 to 8 digit master code.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Biometric Scanner<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>20 Series has a high resolution biometric scanner capable of storing up to 20 unique fingerprints.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Backup Keys<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>20 Series includes two backup manual keys.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Nano Key 2.0 Technology (Sold Separately)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>20 Series Bluetooth 2.0 safes support quick access with Nano Key 2.0 technology. Nano Key 2.0 and Nano Key 2.0 Biometric are not included but can be purchased separately at vaulteksafe.com or from an authorized dealer. Nano Key 2.0 and Nano Key 2.0 Biometric, part of Vaultek\u2019s Nano Key lineup, provides instant access to your safe in the event you need immediate entry.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Remote Unlock by the Bluetooth 2.0 App (OFF by Default)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>By default, the unlock feature on your app will be disabled. If you wish to enable this feature, press and hold keys &#8216;1&#8217; and &#8216;4&#8217; followed by the PROGRAM button together for 3 seconds. Repeat the sequence to disable the unlock feature.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Security<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>20 Series features rugged steel construction with anti-impact latches and anti-pry reinforcement bars for enhanced security. It includes interior-mounted hinges to eliminate external access points, and can be secured to a stationary object using the included steel security cable or mounting screws.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Mounting<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe can be secured a few different ways. Included is a security cable to attach your safe to larger stationary objects. There are also mounting screws included to secure the safe to a flat surface using the pre-drilled holes on the bottom.<\/p>\n<p><strong>Using the Security Cable<\/strong><\/p>\n<p>1. Loop the included steel security cable around a secured object.<\/p>\n<p>2. Run the end of the cable through the eye of the other end and pull around the object.<\/p>\n<p>3. Place the end of the security cable inside the fully enclosed quick release cable mount inside your Vaultek safe.<\/p>\n<p>4. Make sure the safe closes with the cable secured inside the quick release cable mount.<\/p>\n<p><strong>Using the Mounting Screws<\/strong><\/p>\n<p><strong>TIP: <\/strong>Make sure you have enough clearance for the lid to open properly before mounting the safe.<\/p>\n<p>1. Position the safe on a flat surface where you want to mount it.<\/p>\n<p>2. Use a pencil to mark the holes for drilling.<\/p>\n<p>3. Drill pilot holes.<\/p>\n<p>4. Position safe in place and install screws through safe into pilot holes. Tighten screws.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Security Sleep Mode<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Activates when six (6) consecutive incorrect keypad entries or (6) incorrect fingerprint scans are made. The safe will not accept any entries for four minutes. If any additional attempts are made the alarm will beep. The security sleep mode can be cleared upon unlock of the safe by any authorized access method including the backup keys.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Tamper Detection<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><b><\/b>To check for tampering press and hold keys &#8221;2 and &#8216;4&#8217; together for 3 seconds. The keys &#8216;3&#8217; glow RED to indicate tampering or GREEN to indicate no tampering. The safe considers an incorrect keypad entry and unauthorized fingerprint scan (biometric model only) as tampering. You can reset the tamper detection by opening the safe through one of the authorized entry points.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Power<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>20 Series is powered by a 3.7V 18650 rechargeable lithium-ion flat top battery. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can reused to increase operation time.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Battery Status<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><b><\/b>To check the battery level press and hold the &#8216;5&#8217; key on the keypad for3 seconds). Keys from &#8216;1&#8217; to &#8216;4&#8217; will glow GREEN or RED to indicate the battery level.<\/p>\n<p>If 4 keys glow green: 80%-100%<br \/>\nIf 3 keys glow green: 60%-80%<br \/>\nIf 2 keys glow green: 40%-60%<br \/>\nIf 1 key glows green: 20%-40%<br \/>\nIf 1 key glows red: 10%-20%<br \/>\nIf 1 key blinks red: less than 10%<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Low Battery Alarm (ON by Default)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><b><\/b>Your safe features a low battery alarm that will sound when the safe is low in battery, and will sound continually every 8 minutes until the battery dies. To toggle press and hold keys &#8216;1&#8217; &#8216;2&#8217; and &#8220;PROGRAM&#8221; button together for 3 seconds. If the keypad flashes RED, the alarm is disabled; if the keypad flashes GREEN, the alarm is enabled.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Can I keep my safe plugged in?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Leaving your safe plugged in continually will not harm the safe or battery.<\/p>\n<p>However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Safe Settings<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><b><\/b>You can customize a number of your safes settings using a set of hotkeys. Further settings, and features, are also accessible from the Vaultek Bluetooth 2.0 smartphone app.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Sound (Medium by Default)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><b><\/b>Toggle between four different sound settings. High pitch, medium pitch, low pitch, and off. To toggle the sound settings press and hold keys &#8216;1&#8217; and &#8216;3&#8217; together for 3 seconds. If keys &#8216;2&#8217; &#8216;4&#8217; and &#8216;5&#8217; glow GREEN, the sound is High; if keys &#8216;2&#8217; and &#8216;4&#8217; glow GREEN the sound is Medium; if the &#8216;2&#8221; key glow GREEN the sound is low, and if the &#8216;2&#8217; key glows RED the sound if off.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Interior Light<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Select the desired duration the interior light is ON for. To toggle the interior light settings press and hold the &#8216;1&#8217; key for 3 seconds.The keypad will indicate the selection as below:<\/p>\n<p>Off: Keys (1-5) glow RED<br \/>\nInterior Light ON for 10 seconds: Key &#8216;2&#8217; Green<br \/>\nInterior Light ON for 30 seconds: Keys &#8216;2&#8217; and &#8216;4&#8217; Green<br \/>\nInterior Light ON for 60 seconds: Keys &#8216;2&#8217; &#8216;3&#8217; and &#8216;4&#8217; Green<\/p>\n<p>If the light times out, press the &#8220;LIGHT&#8221; button inside the safe to extend the light for additional time as needed. You can also adjust the settings in the Vaultek Bluetooth 2.0 app. If the light is toggled OFF the light will be disabled.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Alert of Manual Unlock (OFF by Default)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>If the Alert of Unlock is ON, and someone opens the safe with either the key or by picking the lock, the keypad will start flashing and beep for 10 seconds. To clear the alarm you must enter the authorized master code.<\/p>\n<p>To toggle Alert Unlock press and hold keys &#8216;4&#8217; &#8216;5&#8217; and &#8220;PROGRAM&#8221; button together for 3 seconds.<\/p>\n<p>The keypad will flash GREEN indicating enabled or RED indicating disabled.<\/p>\n<p>If ON and activated it can only be cleared by entering master code.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Dual Entry Mode (Only VS20i)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Once enabled the safe requires input of the master code and enrolled fingerprint or vice versa to open the safe. To toggled ON\/OFF press and hold keys &#8216;3&#8217; &#8216;4&#8217; and &#8220;PROGRAM&#8221; button together for 3 seconds. If the keypad flashes RED the feature is OFF, if the keypad flashes GREEN the feature is ON. This mode requires that at least one fingerprint be programmed in the safe.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Bluetooth 2.0 App Unlock (OFF by Default)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>By default, the unlock feature on your app will be disabled. If you wish to enable this feature, press and hold keys &#8216;1&#8217; and &#8216;4&#8217; followed by the PROGRAM button together for 3 seconds. Repeat the sequence to disable the unlock feature.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Bluetooth App Connection (ON by Default)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The connection toggle when OFF stops all app communication, such as the phone unlock command and eliminates any outside sources from connecting to the safe over Bluetooth including already paired devices.<\/p>\n<p>Press and hold key \u20182\u2019 and \u201cProgram Button\u201d together at the same time for 3 seconds.<\/p>\n<p>The keypad will flash RED indicating connections are OFF, or GREEN indicating connections are ON.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Delete Fingerprints (Only VS20i)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><b><\/b>Individual fingerprints cannot be deleted from the keypad on the safe. Following this procedure will erase all the fingerprints including both administrative fingerprints. Individual fingerprints can be deleted from the Vaultek Bluetooth 2.0 app. Press and hold \u20181&#8242; and &#8220;PROGRAM&#8221; button together for 3 seconds until all keys (1-5) light up RED then enter your master code. This will remove all the fingerprints.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Travel Mode<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><b><\/b>Save battery life by disabling the proximity sensor, fingerprint sensor, keypad, and Bluetooth 2.0 features. To toggle travel mode ON\/OFF press and hold keys &#8216;1&#8217; &#8216;3&#8217; and &#8216;5&#8217; together until the safe beeps and the keys light up. If keys &#8216;2&#8217; and &#8216;4&#8217; glow RED, the safe is disabled; if the keys &#8216;2&#8217; and &#8216;4&#8217; glow GREEN, the safe is operational.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Factory Reset<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The Factory Reset erases all programmed information and restores the safe to its default settings. This includes removing any enrolled fingerprints and resetting the master code to 1-2-3-4-5. The safe will need to be reconfigured again to work with the Vaultek Bluetooth 2.0 app. To perform a factory rest, press and hold keys &#8216;1&#8217; and &#8216;5&#8217; and &#8220;PROGRAM&#8221; button together until the keypad flashes green and the safe restarts. Once the safe restarts remove the battery from the safe, and then put the battery back.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Fingerprints (Only VS20i)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users.<\/p>\n<p><strong>STEP 1 : Programming Admin Print 1 of 2<\/strong><\/p>\n<p><strong>STEP 2 : Programming Additional Prints 3 to 20<\/strong><\/p>\n<p>Before programming lets cover a few tips.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Troubleshooting!<\/strong>\u00a0If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.<\/p>\n<p><strong>Troubleshooting!<\/strong>\u00a0If you are experiencing a low success rate. Delete the fingerprints on safe and start over.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Programming Admin Fingerprints<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. Let\u2019s enroll the first two admin prints in the safe. Before programming lets cover a few tips.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>STEP 1 : Programming Admin Print 1 of 2<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button. The ring around the scanner will turn RED and the \u20181\u2019 key on the keypad will blink RED.<\/p>\n<p><strong>2)<\/strong>\u00a0When the 1 keys starts blinking place your finger for scan, 1, 2, 3, 4, and 5.<\/p>\n<p><strong>3)<\/strong>\u00a0This completes enrollment for the first admin print.<\/p>\n<p>Repeat these steps to enroll the second admin print.<\/p>\n<p><strong>STEP 2 : Programming Admin Print 2 of 2<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button. The ring around the scanner will turn RED and the \u20181\u2019 key on the keypad will blink RED.<\/p>\n<p><strong>2)<\/strong>\u00a0When the 1 keys starts blinking place your finger for scan, 1, 2, 3, 4, and 5.<\/p>\n<p><strong>3)<\/strong>\u00a0This completes enrollment for the second admin print.<\/p>\n<p>Once both admin prints are enrolled you can program additional prints. Your safe can store up to 20 unique fingerprints. To program addition prints refer to \u201cProgramming Additional Prints\u201d.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Programming Additional Fingerprints<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>With both admin prints enrolled, you can enroll additional users. This safe can store up to a total of 20 different fingerprints. Let\u2019s enroll additional prints in the safe. Before programming lets cover a few tips.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Programming Additional Fingerprints<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button.<\/p>\n<p><strong>2)<\/strong>\u00a0When the keypad is flashing RED, you need to scan an admin print.<\/p>\n<p><strong>TIP!<\/strong>\u00a0If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.<\/p>\n<p><strong>3)<\/strong>\u00a0When the ring around the scanner is yellow, you need to scan an admin print.<\/p>\n<p><strong>4)<\/strong>\u00a0When the ring around the scanner is yellow and the keypad is flashing RED, you need to scan an admin print.<\/p>\n<p><strong>5)<\/strong>\u00a0Now when the 1 key starts blinking place your new print for scan, 1, 2, 3, 4, and 5. Additional fingerprint enrolled.<\/p>\n<p><strong>TIP!<\/strong>\u00a0Repeat as needed to enroll up to 20 prints.<\/p>\n<p><strong>TIP<\/strong>! Repeat these steps to program additional prints.<\/p>\n<p><strong>Troubleshooting!<\/strong>\u00a0If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Low Success Rate<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Try the following if you are experiencing a low success rate with the fingerprint scanner. Let\u2019s perform a soft reset of the scanner by deleting the fingerprints on the safe.<\/p>\n<p><strong>STEP 1 : Perform a Soft Reset<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Press and hold \u20181\u2019 and \u201cPROGRAM\u201d button together for 3 seconds until all keys (1-5) light up RED then enter your master code. This will remove all the fingerprints. You can delete individual fingerprints in the Vaultek Bluetooth 2.0 app.<\/p>\n<p><strong>2)<\/strong>\u00a0Then remove the battery and reinstall.<\/p>\n<p>Now let\u2019s try reprogramming your fingerprint using the helpful tips below.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>STEP 2 : Program the First Print<\/strong><\/p>\n<p>Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. Let\u2019s enroll the first admin print in the safe.<\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button. The ring around the scanner will turn RED and the \u20181\u2019 key on the keypad will blink RED.<\/p>\n<p><strong>2)<\/strong>\u00a0When the 1 keys starts blinking place your finger for scan, 1, 2, 3, 4, and 5.<\/p>\n<p><strong>3)<\/strong>\u00a0This completes enrollment for the first admin print.<\/p>\n<p>Close the door and test to see if the safe will open using your fingerprint.<\/p>\n<p><strong>TIP!<\/strong>\u00a0Repeat these steps to enroll the second admin print.<\/p>\n<p><strong>Still having issues?<\/strong>\u00a0Please contact our support team via email at support@vaulteksafe.com.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Delete Fingerprints<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Individual fingerprints cannot be deleted from the keypad on the safe. Following this procedure will erase all the fingerprints including both administrative fingerprints. Individual fingerprints can be deleted from the Vaultek Bluetooth 2.0 app.<\/p>\n<p><iframe title=\"VS 20 Series Tutorial Deleting Fingerprints\" data-src=\"https:\/\/player.vimeo.com\/video\/641609718?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>1)<\/strong> Press and hold \u20181&#8242; and &#8220;PROGRAM&#8221; button together for 3 seconds until all keys (1-5) light up RED then enter your master code. This will remove all the fingerprints. You can delete individual fingerprints in the Vaultek Bluetooth 2.0 app.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Nano Key 2.0 (Sold Separately)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe supports quick access with Nano Key 2.0. Nano Key 2.0 is not included but can be purchased separately. Nano Key 2.0, part of Vaultek\u2019s line of Nano Keys, provide instant access to your safe in the event you need immediate entry. It\u2019s small footprint and mountable base make it easy to hide and conceal anywhere, making it suitable for us as a panic button.<\/p>\n<p>Take caution when using this feature and be responsible. Security can be compromised in the event Nano Key is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.<\/p>\n<p>\u2013 Avoid unintentional safe open, Nano Key should only be used when the safe is in sight.<br \/>\n\u2013\u00a0<strong>WARNING<\/strong>\u00a0anyone including children can access the safe with Nano Key.<br \/>\n\u2013\u00a0<strong>ALWAYS<\/strong>\u00a0unpair Nano Key in the event it is lost or stolen. Refer to the unpairing steps.<\/p>\n<p><iframe title=\"20 Series - Pairing Nano Key 2.0\" data-src=\"https:\/\/player.vimeo.com\/video\/718754420?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Pairing Nano Key 2.0<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Take caution when using this feature and be responsible. Security can be compromised in the event Nano Key is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.<\/p>\n<p>\u2013 Avoid unintentional safe open, Nano Key should only be used when the safe is in sight.<br \/>\n\u2013\u00a0<strong>WARNING<\/strong>\u00a0anyone including children can access the safe with Nano Key.<br \/>\n\u2013\u00a0<strong>ALWAYS<\/strong>\u00a0unpair Nano Key in the event it is lost or stolen. Refer to the unpairing steps.<\/p>\n<p><iframe title=\"20 Series - Pairing Nano Key 2.0\" data-src=\"https:\/\/player.vimeo.com\/video\/718754420?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>Important!<\/strong>\u00a0You must be within 6\u2032 from the safe to pair Nano Key to the safe.<\/p>\n<p><strong>1)<\/strong>\u00a0With the safe open press and hold \u20185\u2019 then \u201cPROGRAM\u201d button together for 3 seconds until all keys (1-5) start blinking RED.<\/p>\n<p><strong>2)<\/strong>\u00a0Immediately aim Nano Key 2.0 towards the safe. Press and hold the Nano Key button until the safe keypad flashes GREEN indicating pairing is successful.<\/p>\n<p><strong>Troubleshooting!<\/strong>\u00a0If the keypad does not flash green then simply start over with step 1.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Unpairing Nano Key 2.0<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Take caution when using this feature and be responsible. Security can be compromised in the event Nano Key is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.<\/p>\n<p>\u2013 Avoid unintentional safe open, Nano Key should only be used when the safe is in sight.<br \/>\n\u2013\u00a0<strong>WARNING<\/strong>\u00a0anyone including children can access the safe with Nano Key.<br \/>\n\u2013\u00a0<strong>ALWAYS<\/strong>\u00a0unpair Nano Key in the event it is lost or stolen.<\/p>\n<p><strong>Important!<\/strong>\u00a0In the event Nano Key is lost or stolen, you should unpair the lost Nano Key from the safe\u2019s memory. This will remove all paired Nano Key 2.0 from the safe.<\/p>\n<p><strong>1)<\/strong>\u00a0Press and hold keys \u20182\u2019 \u20185\u2019 then \u201cPROGRAM\u201d button together for 3 seconds until all keys turn GREEN. This indicates that all paired Nano Key 2.0\u2019s have been deleted from memory.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Enabled\/Disable Nano Key 2.0<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Nano Key 2.0 can be temporarily disabled as needed. When disabled, Nano Key can not be used to open a paired safe. When enabled, Nano Key 2.0 will resume normal operation and open a paired safe.<\/p>\n<p><strong>Important!<\/strong>Enabling\/disabling Nano Key from the app or keypad will NOT unpair a Nano Key from the safe\u2019s memory.<\/p>\n<p><strong>Important!<\/strong>\u00a0In the event Nano Key is lost or stolen, you should unpair the lost Nano Key from the safe\u2019s memory. This will remove all paired Nano Key 2.0 from the safe.<\/p>\n<p><strong>1)<\/strong>\u00a0Press and hold \u20184\u2019 and \u201cPROGRAM\u201d button together for 3 seconds to enable\/disable Nano Key.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Nano Key 2.0 Biometric (Sold Separately)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Your safe supports quick access with Nano Key 2.0 Biometric. Nano Key 2.0 Biometric is not included but can be purchased separately. Nano Key 2.0 Biometric, part of Vaultek\u2019s line of Nano Keys, provide instant access to your safe in the event you need immediate entry. Its small footprint and mountable base make it easy to hide and conceal anywhere, making it suitable for use as a panic button.<\/p>\n<p>Two easy steps to program and pair Nano Key 2.0 Biometric to your safe.<\/p>\n<p><strong>STEP 1 : Programming Fingerprints on Nano Key 2.0 Biometric<\/strong><\/p>\n<p>The first programmed fingerprint is considered the Admin print. This print is necessary to authorize adding additional users or to authorize the deletion of all prints.<\/p>\n<p><strong>STEP 2 : Pair Nano Key 2.0 Biometric to Safe<\/strong><\/p>\n<p>Take caution when using this feature and be responsible. Security can be compromised in the event Nano Key is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.<\/p>\n<p>\u2013 Avoid unintentional safe open, Nano Key should only be used when the safe is in sight.<br \/>\n\u2013\u00a0<strong>ALWAYS<\/strong>\u00a0unpair Nano Key in the event it is lost or stolen. Refer to the unpairing steps.<\/p>\n<p><strong>Having issues? <\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Programming Fingerprints on Nano Key 2.0 Biometric<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Before programming the fingerprints to Nano Key 2.0 Biometric lets cover a few tips.<\/p>\n<p><strong>Tip!<\/strong> The first print is the admin print which is used to authorize the programming of additional prints.<\/p>\n<p><strong>Tip!<\/strong> When programming you will scan your fingerprint 3 times.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><strong>STEP 1 : Programming the Admin Print<\/strong><\/p>\n<p>The first programmed fingerprint is considered the Admin print. This print is necessary to authorize adding additional users or to authorize the deletion of all prints.<\/p>\n<p><strong>1) <\/strong>Quickly press the top PROGRAM button on Nano Key 2.0 Biometric. The LED ring will turn solid RED indicating you can place your fingerprint on the scanner for the first of 3 registration scans.<\/p>\n<p><strong>2)<\/strong> Place your finger on the scanner, when you hear a confirmation beep and the LED ring flashes GREEN, lift your finger and repeat two more scans to complete the programming of the first user.<\/p>\n<p><strong>STEP 2 : Programming Additional Prints<\/strong><\/p>\n<p>After the Admin print has been locked in, you can add additional users or fingerprints, up to 20 unique users in total.<\/p>\n<p><strong>1)<\/strong> Quickly press the PROGRAM button. The LED ring will turn solid YELLOW requesting you to place the Admin print on the scanner to authorize the request to add a new user.<\/p>\n<p><strong>2)<\/strong> Scan the admin print. When successful, you will hear a confirmation beep and the LED ring will flash GREEN then back to RED indicating you can proceed with the first of (3) registration scans of the additional print.<\/p>\n<p>You are now ready to pair Nano Key 2.0 Biometric to your safe.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Pair Nano Key 2.0 Biometric to Safe<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Once fingerprints are programmed into Nano Key 2.0 Biometric you can pair it to your safe.<\/p>\n<p><strong>Important!<\/strong> You must be within 6\u2032 from the safe to pair Nano Key 2.0 Biometric to your safe.<\/p>\n<p><strong>1)<\/strong>\u00a0With the safe open press and hold \u20185\u2019 then \u201cPROGRAM\u201d button together for 3 seconds until all keys (1-5) start blinking RED.<\/p>\n<p><strong>2)<\/strong> Immediately aim Nano Key 2.0 Biometric towards the safe and scan a programmed fingerprint. The keypad will flash GREEN indicating pairing is successful.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_simple vc_toggle_color_black  vc_toggle_size_sm\"><div class=\"vc_toggle_title\"><h4>Pairing Nano Key 2.0 Biometric to a New Safe<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><strong>Option 1 : Unpair Nano Key 2.0 Biometric from safe then Pair it with New Safe<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Press and hold keys \u20182\u2019 \u20185\u2019 then \u201cPROGRAM\u201d button together for 3 seconds until all keys turn GREEN. This indicates that all paired Nano Key 2.0\u2019s have been deleted from memory.<\/p>\n<p><strong>2) <\/strong>You are now ready to pair Nano Key 2.0 Biometric to the new safe.<\/p>\n<p><strong>Option 2 : Manually Pair Nano Key 2.0 Biometric to New Safe<\/strong><\/p>\n<p><strong>1)<\/strong> On the new safe, press the &#8216;5&#8217; key and Program button together to enter pairing mode. All keys will start flashing on safe.<\/p>\n<p><strong>2)<\/strong> Immediately press the Program button 3 times on Nano Key 2.0 Biometric.<\/p>\n<p><strong>3)<\/strong> Immediately scan an admin print and Nano Key 2.0 Biometric to pair it with the new safe.<\/p>\n<p><strong>Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div id=\"technology\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597554604814 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Troubleshooting<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Lost My Keys<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>To order a set of keys, charging kit, or steel cable, fill out our <a href=\"https:\/\/form.jotform.com\/VaultekSafe\/spareparts\" target=\"_blank\" rel=\"noopener noreferrer\">Spare Parts form<\/a>.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Low Fingerprint Success Rate (Only VS20i)<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Try the following if you are experiencing a low success rate with the fingerprint scanner. Let\u2019s perform a soft reset of the scanner by deleting the fingerprints on the safe.<\/p>\n<p><strong>STEP 1 : Perform a Soft Reset<\/strong><\/p>\n<p><strong>1)<\/strong>\u00a0Press and hold \u20181\u2019 and \u201cPROGRAM\u201d button together for 3 seconds until all keys (1-5) light up RED then enter your master code. This will remove all the fingerprints. You can delete individual fingerprints in the Vaultek Bluetooth 2.0 app.<\/p>\n<p><strong>2)<\/strong>\u00a0Then remove the battery and reinstall.<\/p>\n<p>Now let\u2019s try reprogramming your fingerprint using the helpful tips below.<\/p>\n<p><strong>Fingerprint TIPS!<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-6214 alignnone img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail img-responsive img-thumbnail ls-is-cached lazyloaded img-responsive img-thumbnail img-responsive img-thumbnail  img-responsive img-thumbnail  img-responsive img-thumbnail \" src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" sizes=\"(max-width: 528px) 100vw, 528px\" srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" alt=\"\" width=\"528\" height=\"93\" data-srcset=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg 2560w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-300x53.jpg 300w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1024x180.jpg 1024w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-768x135.jpg 768w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-1536x270.jpg 1536w, https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-2048x360.jpg 2048w\" data-src=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2020\/08\/B_B-scaled.jpg\" data-sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<p><strong>1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n<p><strong>2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n<p><strong>3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n<p><strong>4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n<p><iframe title=\"20 Series - Programming Biometric Scanner\" data-src=\"https:\/\/player.vimeo.com\/video\/718468396?h=1cac0f3fc2&amp;dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p><strong>STEP 2 : Program the First Print<\/strong><\/p>\n<p>Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. Let\u2019s enroll the first admin print in the safe.<\/p>\n<p><strong>1)<\/strong>\u00a0Tap the \u201cPROGRAM\u201d button. The ring around the scanner will turn RED and the \u20181\u2019 key on the keypad will blink RED.<\/p>\n<p><strong>2)<\/strong>\u00a0When the 1 keys starts blinking place your finger for scan, 1, 2, 3, 4, and 5.<\/p>\n<p><strong>3)<\/strong>\u00a0This completes enrollment for the first admin print.<\/p>\n<p>Close the door and test to see if the safe will open using your fingerprint.<\/p>\n<p><strong>TIP!<\/strong>\u00a0Repeat these steps to enroll the second admin print.<\/p>\n<p><strong>Still having issues?<\/strong>\u00a0Please contact our support team via email at support@vaulteksafe.com.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Don&#039;t see name in device list?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><em><strong>IMPORTANT:<\/strong><\/em> Make sure you are using the Vaultek Bluetooth app and not the Vaultek WiFi app.<\/p>\n<p>The device name you may be seeing in the \u201cSelect Your Safe\u201d is the default name assigned to the safe. Example: \u201cVAULTEK-1B7A\u201d. Select that and once you successfully pair you can change the name.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Unlock feature is grayed out<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>By default, the unlock feature is disabled. To toggle ON press and hold keys \u201c1\u201d and \u201c4\u201d followed by the \u201cPROGRAM\u201d button for 3 seconds. If keys \u20182\u2019 and \u20183\u2019 turn GREEN the unlock feature is enabled. If keys \u20182\u2019 and \u20183\u2019 turn RED the unlock feature is disabled.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Connectivity Issues<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Having trouble viewing your safe when setting up your app please try the steps below.<\/p>\n<p>1) Delete the App<\/p>\n<p>2) Soft Reset: Remove battery for 5 seconds and reinstall. Note, the program info will not be affected.<\/p>\n<p>3) Re-install App: Download and re-install the Vaultek Bluetooth 2.0 app.<\/p>\n<p>Generally, this resolves most connectivity issues. If you have you are having issues please contact <a href=\"mailto:support@vaulteksafe.com\">support@vaulteksafe.com<\/a> and provide your phone model.<\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div id=\"manuals\" data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597554604814 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\">Manuals<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_round vc_toggle_color_sky vc_toggle_color_inverted vc_toggle_size_lg\"><div class=\"vc_toggle_title\"><h4>Available Manuals<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The following digital product manuals are available for use.<\/p>\n<p><a href=\"https:\/\/vaulteksafe.com\/wp-content\/uploads\/2024\/04\/Vaultek_Manual_10_Series_20_Series_VS10i_VS20_VS20i_REV_122123_OPT.pdf\">VS20i\/VS20<\/a><\/p>\n<\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_left vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 45px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1597368058055 vc_column-gap-10 vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-has-fill\"><div class=\"vc_column-inner vc_custom_1597368024196\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_custom_1597160138187\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Still need help?<br \/>\n<\/strong><\/span><\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1597371134718\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\">We&#8217;ve got you covered.<\/span><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-sm vc_btn3-shape-round vc_btn3-style-modern vc_btn3-block vc_btn3-color-white\" href=\"https:\/\/vaulteksafe.com\/vaultek-company\/vaultek-contact-main\/\" title=\"\">Contact Us<\/a><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><!-- Row Backgrounds --><div class=\"upb_grad\" data-grad=\"background: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #005AF5), color-stop(100%, #0099FF));background: -moz-linear-gradient(top,#005AF5 0%,#0099FF 100%);background: -webkit-linear-gradient(top,#005AF5 0%,#0099FF 100%);background: -o-linear-gradient(top,#005AF5 0%,#0099FF 100%);background: -ms-linear-gradient(top,#005AF5 0%,#0099FF 100%);background: linear-gradient(top,#005AF5 0%,#0099FF 100%);\" data-bg-override=\"0\" data-upb-overlay-color=\"\" data-upb-bg-animation=\"\" data-fadeout=\"\" data-fadeout-percentage=\"30\" data-parallax-content=\"\" data-parallax-content-sense=\"30\" data-row-effect-mobile-disable=\"true\" data-img-parallax-mobile-disable=\"true\" data-rtl=\"false\"  data-custom-vc-row=\"\"  data-vc=\"8.0\"  data-is_old_vc=\"\"  data-theme-support=\"\"   data-overlay=\"false\" data-overlay-color=\"\" data-overlay-pattern=\"\" data-overlay-pattern-opacity=\"\" data-overlay-pattern-size=\"\"    ><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Vaultek Support 20 Series Return to Support Home &gt; Master Code You can program a master code between 4 to 8 digits in length. Two keys can not be pressed at the same time. Programing a new code will overwrite your previous code. Biometric Scanner Your Biometric VS20i safe can store 20 unique fingerprint IDs.... <a class=\"btn moretag\" href=\"https:\/\/vaulteksafe.com\/support\/support-vs20i-vs20\/\"> Read More...<\/a>","protected":false},"author":3,"featured_media":0,"parent":190,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page -fullwidth-noheading.php","meta":{"footnotes":""},"class_list":["post-11189","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/pages\/11189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/comments?post=11189"}],"version-history":[{"count":0,"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/pages\/11189\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/pages\/190"}],"wp:attachment":[{"href":"https:\/\/vaulteksafe.com\/wp-json\/wp\/v2\/media?parent=11189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}