{"id":19644,"date":"2022-08-05T18:43:14","date_gmt":"2022-08-05T18:43:14","guid":{"rendered":"https:\/\/vaulteksafe.com\/?page_id=19644"},"modified":"2024-04-03T16:51:26","modified_gmt":"2024-04-03T16:51:26","slug":"support-nvti","status":"publish","type":"page","link":"https:\/\/vaulteksafe.com\/support\/support-nvti\/","title":{"rendered":"Support – NVTi"},"content":{"rendered":"
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Vaultek Support<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n
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VT Series<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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NVTi<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n
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Support for NVTi<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Support for NVTi<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Product Registration<\/h4><\/i><\/div>

Registration provides many <\/span>benefits<\/span> <\/strong>three year warranty, technical support, and ordering replacement keys should you misplace them<\/strong>.<\/span> Your Vaultek\u00ae<\/sup> safe has a unique product number on the inside of the battery door and a 4-digit ID number engraved on the keys. You will need these numbers to register your safe.<\/p>\n

Important!<\/strong> Your safe will automatically lock once you close the lid.<\/p>\n

1)<\/strong> Locate your product number. It is printed on the first page of this user manual and on the inside of the battery door.<\/p>\n

2)<\/strong> Open the safe using the included backup manual keys.<\/p>\n

3)<\/strong> Find your 4-digit ID number engraved on the keys.<\/p>\n

4)<\/strong> Visit https:\/\/vaulteksafe.com\/support\/vaultek-product-registration\/<\/a> and enter the required information in the form and click submit.<\/p>\n

Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div>

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Battery Installation<\/h4><\/i><\/div>

Your Vaultek\u00ae<\/sup> safe is powered by a 3.7V 18650 rechargeable lithium-ion flat top battery. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can reused to increase operation time. The included charging kit comes with an AC power adapter and a micro-USB cable. Safe and micro-USB cable can be used with all international power adapters. Under normal usage, a fully charged battery can last at for several months.<\/p>\n

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1)<\/strong> To get started, insert one of your backup keys into the keyhole at the front of the safe (see Figure A). Push key in and rotate the key 90 degrees clockwise to open the safe.<\/p>\n

2)<\/strong> Remove the interior padding. Locate the battery compartment door on the inside of the safe directly behind the ‘4’ key on the keypad (see Figure B)<\/strong>.<\/p>\n

3)<\/strong> Remove the battery cover by pressing down on the tab near the top of the cover.Insert the 18650 rechargeable lithium-ion battery (included in accessory box)<\/strong> into the battery compartment.\u00a0Note that your Vaultek\u2122 safe automatically detects the polarity of the battery and can be installed in either direction.<\/p>\n

4)<\/strong>\u00a0When the battery is inserted you will hear a short welcome tone and the keypad will light up.Once you hear the tone and see the keypad light up, replace the battery cover.<\/p>\n

Tip! <\/strong>Leaving your safe plugged in continually will not harm the safe or battery.\u00a0However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.<\/p>\n<\/div><\/div>

Charging the Safe<\/h4><\/i><\/div>

1)<\/strong> To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the right side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.5 hours.<\/p>\n

2)<\/strong> The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.<\/p>\n

Charging Tips!<\/strong><\/p>\n

A)<\/strong>\u00a0After installing the battery, use the charging kit provided to charge the unit 100%.<\/p>\n

B)<\/strong>\u00a0The charging kit can also function as an external power supply, which means you can open your safe even when the battery is depleted.<\/p>\n

C)\u00a0<\/strong>Leaving your safe plugged in continually will\u00a0not<\/span>\u00a0harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.<\/p>\n

D)\u00a0<\/strong>A specially designed Vaultek powerpack is available as a separate accessory to extend operation time.<\/p>\n

E)\u00a0<\/strong>The adapter used to charge the battery should output 5V\/2000mAh or above when using micro-USB cable.<\/p>\n

Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div>

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Program Master Code<\/h4><\/i><\/div>

First time users should change the default code as soon as possible\u00a0to prevent unauthorized access to your safe. <\/span><\/p>\n

Tip!<\/strong> The default master code is 1-2-3-4 on the keypad.<\/p>\n

1)<\/strong> Open the safe.<\/p>\n

2)<\/strong> With the safe open, lift the protective \u201cPROGRAM\u201d cover. Press and hold the \u20181\u2019 key then the \u201cPROGRAM\u201d button together (3 seconds) until all status bar LEDs turn RED and let go.<\/p>\n

3)<\/strong> Enter your NEW master code.<\/p>\n

4)<\/strong> IMMEDIATELY<\/strong> Press and hold the \u20181\u2019 key then the \u201cPROGRAM\u201d button together a second time (3 seconds) until all status bar LEDs turn RED and let go.<\/p>\n

5)<\/strong> Enter your NEW master code a second time.<\/p>\n

6)<\/strong> IMMEDIATELY<\/strong> Press and hold the \u20181\u2019 key then the \u201cPROGRAM\u201d button together a third time (3 seconds) until the safe beeps and all status bar LEDs turn GREEN and let go. This tone confirms that the code has been reset.<\/p>\n

Troubleshooting!<\/strong> If you make a mistake and the new code will not work, simply start over with step 2.<\/p>\n

Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div>

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Program Fingerprints<\/h4><\/i><\/div>

Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20.<\/p>\n

STEP 1 : Programming Admin Prints (1 and 2)<\/strong><\/p>\n

STEP 2 : Programming Additional Prints<\/strong><\/p>\n

Before programming lets cover a few tips.<\/p>\n

Fingerprint TIPS!<\/strong><\/p>\n

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1)<\/strong>\u00a0Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.<\/p>\n

2)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n

3)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n

4)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n

Troubleshooting!<\/strong>\u00a0If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.<\/p>\n

Troubleshooting!<\/strong>\u00a0If you are experiencing a low success rate. Delete the fingerprints on safe and start over.<\/p>\n

Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div>

Programming Admin Prints (1 and 2)<\/h4><\/i><\/div>

The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. To program additional users please “Programming Additional Prints”.<\/p>\n

Fingerprint TIPS!<\/strong><\/p>\n

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A)<\/strong> Be sure your finger is flat against the scanner (parallel to safe) and your cuticle is over the center of the scanner (this allows the scanner to read where most of the fingerprint details are located).<\/p>\n

B)<\/strong>\u00a0Rotate your finger slightly between registration scans to store print variations for increased accuracy.<\/p>\n

C)<\/strong>\u00a0Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n

D)<\/strong>\u00a0To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n

STEP 1 : Program the 1st Admin Print<\/strong><\/p>\n

1)<\/strong> Open the safe.<\/p>\n

2)<\/strong> Program the 1st fingerprint by pressing holding the \u20182\u2019 key then the \u201cPROGRAM\u201d button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.<\/p>\n

2)<\/strong> Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.<\/p>\n

Troubleshooting!<\/strong> If the status bar LED turns RED then remove your finger and reposition the finger on the fingerprint scanner.<\/p>\n

3)<\/strong> Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.<\/p>\n

4)<\/strong> Close the door and test to see if the safe will open using your fingerprint.<\/p>\n

STEP 2 : Program the 2nd Admin Print<\/strong><\/p>\n

1)<\/strong> Program the 2nd fingerprint by pressing holding the \u20182\u2019 key then the \u201cPROGRAM\u201d button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.<\/p>\n

2)<\/strong> Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.<\/p>\n

3)<\/strong> Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.<\/p>\n

Once both admin prints are enrolled you can program additional prints. Your safe can store up to 20 unique fingerprints. To program addition prints refer to \u201cProgramming Additional Prints\u201d.<\/p>\n

Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div>

Programming Additional Fingerprints<\/h4><\/i><\/div>

The first two fingerprints programmed into the safe are the administrative fingerprints. Any additional users programmed require authorization from one of these fingerprints.<\/p>\n

1)<\/strong> Open the safe. Program the additional fingerprints by pressing and holding the \u20182\u2019 key then the \u201cPROGRAM\u201d button together (3 seconds). The entire status bar will blink RED prompting you to scan one of the administrative fingerprints.<\/p>\n

2)<\/strong> Place one of the two programmed administrative fingerprints on the scanner and remove when the safe beeps and the entire status bar blinks GREEN. When the first status bar starts blinking RED you can enroll a NEW fingerprint.<\/p>\n

Tip!<\/strong>\u00a0If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.<\/p>\n

3)<\/strong> Using the helpful fingerprint tips place the NEW finger on the scanner. When the safe beeps and the first LED in the status bar lights up GREEN remove your finger.<\/p>\n

4)<\/strong> Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bar LEDs (1-5) are solid GREEN.<\/p>\n

TIP!<\/strong>\u00a0Repeat steps 1 through 4 to add additional fingerprints.<\/p>\n

Troubleshooting!<\/span><\/strong>\u00a0If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.<\/p>\n<\/div><\/div>

Delete Fingerprints<\/h4><\/i><\/div>

Individual fingerprints cannot be deleted from the keypad on the safe. Following this procedure will erase all the fingerprints including both administrative fingerprints. Individual fingerprints can be deleted from the Vaultek\u00ae WiFi app.<\/p>\n

1)<\/strong> Press and hold the \u20183\u2019 key and \u201cPROGRAM\u201d button together until all the status bar LEDs light up RED and let go.<\/p>\n

2)<\/strong> Enter your master code on the keypad. If the code is correct, all the status bar LEDs will blink GREEN and the safe will beep indicating deletion of all the fingerprints.<\/p>\n

Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div>

Low Success Rate<\/h4><\/i><\/div>

If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.<\/p>\n

Let\u2019s perform a soft reset of the scanner by deleting the fingerprints on the safe.<\/p>\n

STEP 1 : Delete Fingerprints<\/strong><\/p>\n

First, delete the prints you have programmed in so far, and try again with the tips below:<\/p>\n

1)<\/strong> Press and hold keys \u20183\u2019 and \u20185\u2019 at same time until all keys light up red (takes about 3 seconds). Let go of keys \u20183\u2019 and \u20185\u2019 and enter the master pin code.<\/p>\n

2)<\/strong> You\u2019ve cleared the prints and ready to start fresh!<\/p>\n

Fingerprint TIPS!<\/strong><\/p>\n

\"\"<\/p>\n

Tip! <\/strong>During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.<\/p>\n

Tip! <\/strong>To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.<\/p>\n

STEP 2 : Program the 1st Admin Print<\/strong><\/p>\n

Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.<\/p>\n

1)<\/strong> Open the safe.<\/p>\n

2)<\/strong> Program the 1st fingerprint by pressing holding the \u20182\u2019 key then the \u201cPROGRAM\u201d button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.<\/p>\n

2)<\/strong> Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.<\/p>\n

Troubleshooting!<\/strong> If the status bar LED turns RED then remove your finger and reposition the finger on the fingerprint scanner.<\/p>\n

3)<\/strong> Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.<\/p>\n

4)<\/strong> Close the door and test to see if the safe will open using your fingerprint.<\/p>\n

STEP 3 : Program the 2nd Admin Print<\/strong><\/p>\n

1)<\/strong> Program the 2nd fingerprint by pressing holding the \u20182\u2019 key then the \u201cPROGRAM\u201d button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.<\/p>\n

2)<\/strong> Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.<\/p>\n

3)<\/strong> Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.<\/p>\n

Once both admin prints are enrolled you can program additional prints. Your safe can store up to 20 unique fingerprints.<\/p>\n

STEP 4 : Program Additional Prints<\/strong><\/p>\n

1)<\/strong> Open the safe. Program the additional fingerprints by pressing and holding the \u20182\u2019 key then the \u201cPROGRAM\u201d button together (3 seconds). The entire status bar will blink RED prompting you to scan one of the administrative fingerprints.<\/p>\n

2)<\/strong> Place one of the two programmed administrative fingerprints on the scanner and remove when the safe beeps and the entire status bar blinks GREEN. When the first status bar starts blinking RED you can enroll a NEW fingerprint.<\/p>\n

Tip!<\/strong>\u00a0If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.<\/p>\n

3)<\/strong> Using the helpful fingperint tips place the NEW finger on the scanner. When the safe beeps and the first LED in the status bar lights up GREEN remove your finger.<\/p>\n

4)<\/strong> Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bar LEDs (1-5) are solid GREEN.<\/p>\n

Tip!<\/strong>\u00a0Repeat steps 1 through 4 to add additional fingerprints.<\/p>\n

Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div>

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WiFi Connectivity<\/h4><\/i><\/div>

Network Requirement:<\/strong><\/em>\u00a0Be sure to use 2.4GHz network when getting your safe online.<\/p>\n

The first step is getting your safe online and connected to your Wi-Fi network. You can do this with either the Vaultek Wi-Fi app using your phone, or with your router\u2019s WPS button.<\/p>\n

Why can\u2019t I sign into my account?\u00a0<\/strong>It\u2019s important to understand that your online account is different from your Wi-Fi account. To bring your Wi-Fi safe online through the Vaultek Wi-Fi app, a Wi-Fi account will need to be created. If you are experiencing any issues logging into your online account, please email support@vaulteksafe.com.<\/p>\n

Once connected, view your safe\u2019s online dashboard at dashboard.vaulteksafe.com<\/span>.<\/p>\n

Having issues?\u00a0<\/strong>Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!<\/p>\n<\/div><\/div>

Get Your Safe Online<\/h4><\/i><\/div>

Network Requirement:<\/em>\u00a0Be sure to use 2.4GHz network when getting your safe online.<\/p>\n

You have two options to get your safe online. Either “Using Your Smartphone” or “Using WPS”.<\/p>\n

Setup A: Using Your Smartphone<\/strong><\/span><\/p>\n

You can get your safe online using the WiFi app. Android using can download the WiFi app from Google Play and iOs can download from the Apple Store. This app is different than the Bluetooth app. Be sure to look for the WiFi symbol and icon.<\/p>\n